MV
Marizell H
Active since Jun 2022
2
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Reviews
2 reviews28 months ago
Worst customer service
I got a wiki deal for Xmas for a manicure and I’ve honestly had the worst customer services experience. I’ve sent them the voucher and they said it was unclear. I said I could bring the voucher with me, and I can also email it to them. They have not responded with a email address or assisted in anyway. They are ignoring my WhatsApp messages and no one ever answers the phone. I am in the customer service industry myself and this has left a bad taste in my mouth before even walking into the salon for the actual service. I do not recommend at all I am sure there are plenty other places that would appreciate your business more.
0 replies
47 months ago
Robbed on my wedding night, venue does nothing!
Please take a moment to read, it’s definitely a story worth investing in as I am sure I’m not the only one. So I’ve taken 3 years to decide whether I wanted to write about this or not. But considering I cannot stand to talk about my special day, and I haven’t watched my wedding video and I have no wedding photos up in my house, I thought, I would hate for another person to live like this because I was too scared to speak up. This is not to deliberately bash the venue, or get sympathy, but to warn brides to please just be careful. Without rambling on for days I’ll keep this short and sweet. I got married at Red Ivory in Hartebeesport in January 2019. Our honeymoon suite, a few guest rooms and our car got broken into that night and all our things were stolen. Things that cannot be replaced, like my grandmothers jewellery that I inherited. The venue has drowned us with their lawyers to keep us quiet, saying this happened due to our negligence and has since then put up many disclaimer boards around their property. Considering you pay for much for this facility, you would think the security of the guests would be the top priority. I am just grateful no children were kidnapped or worse as we had many kids playing outside during the reception, but inside the “safe” property of Red Ivory. Please just think twice before choosing this venue. I hate the fact that my special day cannot ever be “redone” and all we think about is the loss and trauma and not the happy special day it should’ve been. Please share far and wide, as a wedding should always be a treasured joyful memory. Disclaimer: I have police case numbers, affidavits and countless documents to support what I have said. And I have only spoken true facts about my experience.
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