BP
Billy P
Active since Jun 2022
4
Reviews
0
Industries
Reviews
4 reviews1 month ago
Poor Mweb Service
I have been with Mweb for several years. I currently have a fibre product at home with which I am very happy. Up until the end of April 2026, I had a fibre product at work. As from 4th May 2026 we relocated our offices. Unfortunately the new offices do not have fibre and we were then forced to go the LTE route. I opted for the 30mbps option. Although we are currently paying for 30mbps, from day one with this option, we have been lucky to receive 1mbps. The signal received is extremely weak. I reported this to Mweb who sent an Openserve agent to our offices. He arrived with his own router and after connecting it up received up to 67mbps. He therefore suggested that I contact Mweb to ask for a router replacement, which I did, expecting to receive a more powerful router. However, this was not the case as it replaced with exactly the same router with absolutely no improvement in the signal. I have spent an enormous amount of time on the phone to Mweb trying to resolve the problem without success. Due to the fact that the majority of my business is done online, this problem is negatively affecting us, and Mweb are too happy to collect our monthly payment for 30mbps, with us receiving between 0.5 and 1.0mbps. In addition to this, every phone call I make to discuss the problem, I have to listen to the voice recordings about being first in line for anything up to an hour, before getting a response. I sent an email to complaints@mweb.co.za, but except for a reply stating that the complaint has been received and I will be contact within 24 to 48 business hours, to date I there has been no response. I definitely expected more from Mweb.
1 reply
20 months ago
Excellent Customer Service.
I recently took my Mini JCW # Door Hatch to Wheel Collision at Acutt Street, Durban to have a damaged rim repaired. I dealt with a gentleman by the name of Kimoshan. The job should have taken a minimum of 3 - 4 days. After explaining to Kimoshan that I would be highly inconvenienced without the vehicle for up to 4 days, and pleading with him to try and get the vehicle back sooner, he assured me that he would make a plan. The vehicle was dropped off on Thursday morning 17th October 2024. Kimoshan kept to his promise as on Friday afternoon at approximately 15h00 I happily drove my vehicle out of their premises at Acutt Street in Durban. In addition to this, on inspecting the repaired rim I was astonished, as it looked like a brand new rim which had just come out of the factory. This is what I call 5 star service. Thank you Kimoshan and your team. I am one extremely happy as well as satisfied customer. I HIGHLY recommend Wheel Collision to any vehicle owner who needs to have their damaged rims repaired, as besides excellent service, all the staff starting from the reception lady Zama, right through to the driver who reversed my vehicle out of the garage, are extremely friendly
0 replies
20 months ago
KOO
Firstly, I would like to emphasize that I absolutely LOVE baked beans in tomato sauce. I have tried many different brands such as KOO, Checkers Home Brand, Pot O Gold and most recently the Pick N Pay house brand. The one thing that I have noticed is that some baked beans brands have a lot more water than others. The Checkers house brand is more water than beans and therefore not worth the price. The Pot O Gold is one of the brands with the least water, but the beans are not cooked 100% soft. Unfortunately, the KOO beans, although well cooked and extremely tasty, also have an enormous amount of liquid. If fact if you pour out the liquid you are left with a 3/4 tin of beans. I feel at the price, this is unacceptable. I personally prefer the Pick n Pay beans, as they have the least amount of liquid, without being dry and therefore in my view are the best value for money, and they are also well cooked and very tasty.
0 replies
35 months ago
Absolute Pathetic Service
Approximately a month ago my wife app**** for a personal loan at Woolworths Financial Services. The loan was declined with the explanation that my mife was "Dishonest In Her Application" After several telephone calls and emails in order to ascertain what my wife did that was dishonest, the only response we recieved was that, due to the fact that she did not hold up her ID in front of her whilst taking a selfie, she is accused of being dischonest. Besides this, in my view pathetic explanation, despite seral attempts to get someone at Woolworths Financial Services to contact me to discuss the matter, all i get are meaningless emails which do not adress the problem at hand. Nobody seems to either have the courage to contact me. This is the most pathetic attitude I have come across in a long time.
0 replies
Review Distribution
5 Star
1 (25%)
4 Star
0 (0%)
3 Star
1 (25%)
2 Star
0 (0%)
1 Star
2 (50%)