AB
Anena B
Active since Jun 2022
5
Reviews
0
Industries
Reviews
5 reviews16 months ago
Vodacom sells false contracts and do not deliver on service
It has been 11 days since I had Vodacom fibre installed at my premises on an Evotel line. Since the installation of the 75/75 one to one fibre line it has not worked properly and I am not receiving the speed I am paying for. I have spoken, screamed, yelled and sworn at Vodacom agents, three supervisors and two technicians and even contacted the head of media communications to no avail. The problem is still not fixed. We are heading for day 13. I have had three migraines due to this. I am extremely unhappy. Evotel puts the blame on Vodacom. Vodacom blames Evotel and between the two I am in the middle with no proper fibre internet service. The internet is even slower than the Business LTE I had with Vodacom for four years. I am on the brink of cancelling this contract and throwing their modem in the road. Vodacom agents are ****y and lie to the customer on exactly what they are doing to fix the problem. Each and everyone has their own story on what the problem is. All do the same reconfiguration test on the modem to no avail but refuses to book a technician to visit the premises to rectify the problem. This leaves me to believe that they have sold me a false contract. The download speeds are much higher than I am paying for and the upload speeds are virtually non-existent. On every call I am promised that someone will get back to me, this does not happen. They close service requests without sorting out the issue. Then a new one gets opened so that sorting out the problem is just delayed by another 48 hour delay. They do not follow through on their commitments to fix issues within 48 hours. I have spoken to several other dissatisfied customers who have exactly the same experience also telling tales of how they screamed, yelled and sworn at Vodacom employees. If I knew what I know now I never would have taken out a contract with Vodacom whom I have been a client of for 28 years. If this issue is not sorted out by tomorrow 11 December 2024 I will stop this contract as Vodacom is already in breach of their contract. I will NOT be held liable for a single sent of this service that is not being supp**** to me. I am fed up of hearing: "We are so sorry you feel like that." or "we are so sorry that you had this experience." Vodacom, you are not sorry, if you were sorry and you cared one iota for your customers you would have carried through on your promises and delivered the service you promised. Your lack of service delivery is having a direct impact on my health, my income and my ability to perform my duties as an employee.
112 replies
20 months ago
Takealot from the customer without delivering any product.
On the 7th of August I purchased a product from Takealot.com. According to the parcel tracking it was dispatched the following day and would have been delivered by 13 August. Takealot then rescheduled the delivery to 15 August. It is the 19th today and I still have not received my order. After numerous calls to the customer care center since Friday I have been given the run around and open ended answers. No definite times or dates of when the product will reach me and they do not want to divulge who the third party courier is so that I can follow it up myself. The Takealot promise is that clients in outlying areas will receive their deliveries in five days. Today it is 12 days with no indication whatsoever of when the package will arrive. I have had to postpone bookings with clients due to this hold up and am now losing income. This is not acceptable and Takealot does not take responsibility for their absolute poor service. After ten years of being a customer I am now leaving this service and will move on to more reputable sellers. Takealot has my money and I do not have my product.
0 replies
41 months ago
Never purchase anything from Makro.
I am terribly disappointed in Makro. On 20 November I purchased a BestWay swimming pool as a Christmas Gift for my daughter from Makro. Firstly it was delivered late 9 days later on the 29th. I assembled the pool the next day and filled it with water. I noticed the next morning that it was leaking. On Friday the 2 December I continuously tried to contact Makro to set up an exchange of the product. I stayed on the line for hours but did not manage to reach one of their agents. On Monday 5 December I finally got through and was promised that the complaint would be escalated. It is now Wednesday 7 December and still no response from Makro. This was my first purchase from Makro. It will most certainly be my last. I am a single parent and R2000 doesn't just fall from the sky. Also my daughter now has no present that she can enjoy. Just a broken pool in a hot Northern Cape scorching summer. Order No: MAK4033285. Thank you for nothing Makro and robbing me of R2000. I guess you like to grab the money while it's pouring over the holiday season hey, but no after service.
924 replies
45 months ago
Great service from Mondo
I had a query about an upgrade that did not deliver everything that was promised. Leah from Mondo assisted me promptly and the query was resolved.
134 replies
47 months ago
How many times must you request a paid up letter
After several calls and numerous e-mails to your firm I still have not received my paid up letter on the arrangement that I honoured. Imbuyiso is quick to call but cannot muster a simple paid up letter.
0 replies
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1 Star
4 (80%)