MN
Morite N
Active since Jun 2022
2
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0
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Reviews
2 reviews2 months ago
Complaint Regarding Unprofessional Conduct and Request for CCTV Footage Review --Sasol McKenzie Park -Benoni
Good morning, I am writing to express my deep disappointment with the service I received at your petrol station. I was treated with unacceptable rudeness, and the handling of the situation by your staff and managers has caused me distress. Last week, I stopped at your station to purchase fuel for R100, but the petrol attendant mistakenly filled R500. When I informed him that I had requested only R100, he responded rudely. He then asked me to accompany him into the store to speak with the female manager by the name of Joyce. Inside, I explained the situation to her. Although she was polite, she asked whether I could pay the full amount as the difference would be deducted from the attendant’s salary. I explained that I found it difficult to agree, especially since the attendant had not apologized. However, because she spoke respectfully, I agreed to pay the half the amount and the attendant was supposed to contribute the remaining amount. I left my contact details with her. The following day, I received a call from a male manager ( Sipho ), who spoke to me in a highly unprofessional and aggressive manner. He insulted me, threatened that he “has friends in the police force,” and insisted I pay the full amount. Shortly afterward, I received a call from a police officer informing me that a case had been opened against me. I was told that I would be arrested if I did not pay the remaining R400, which I then felt forced to do. I have now been informed that both managers and the attendant claim I agreed to pay the full amount, which is untrue. I am requesting that you review the CCTV footage from inside the store where the conversation with the female manager and the petrol attendant took place, as it will clearly show what was said. I am extremely unhappy with the service I received. It is unacceptable that a customer should be threatened and intimidated over a mistake made by your employee. I would appreciate urgent feedback and a resolution to this matter. Thank you. 083 9968789
53 replies
6 months ago
Missing Items from Delivery – Fattis & Moni Macaroni 3kg
Mpho and I placed an order for 38 units of Fattis & Moni Macaroni 3kg for our stokvel ladies, but upon delivery, we only received 36. We reported the missing items the following day but received no response until I followed up with a call and was told the issue had been escalated. A staff member from Game Key West later contacted Mpho, claiming she packed all 38 units and was asked to provide proof, which she said she would follow up on. We received five sealed Big 5 boxes containing the 36 units, and now we've been informed via email that the courier verified all 38 were delivered. This raises a serious concern: how could the courier confirm the quantity of items inside sealed boxes without opening them, which they are not permitted to do? This response implies that we are being dishonest, which is unacceptable. We are simply requesting that the missing 2 units be delivered to us as per our original order.
53 replies
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