A
Andrew N
Active since Jun 2022
4
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Reviews
4 reviews11 months ago
Do NOT take your appliances to MMR Electronics!
If I could've, I would've not even selected a 1 star rating... 1. Reception lady (REP: Siphokazi) unbelievably rude and unwelcoming. 2. No procedures are explained. 3. Promises of speedy service is a complete lie. 4. No formal report printout of faults on the unit. 5. Updates for a week and then NOTHING. 6. You do not get a formal quote on repairs needed. This is the second time we have taken an appliance to them. We read reviews on them prior to taking in our appliance, not all that positive, we mentioned to them that we've read the reviews and hoped that we can write a good one. Needless to say - it took several calls and an argument to eventually get the unit repaired. Unit was EVENTUALLY ready for collection. We then had a discussion with a gentleman about one of our TV's and he promised us that the TAT would be very fast - we received feedback via WhatsApp about what was wrong and when we asked about parts, costs and ETC the communication stopped, the last time we heard from them was on the 10th of April 2025 - we took the TV in on the 2nd of April 2025. They are actually recommended by LG and Samsung - Shocking, to say the least!! We'll be sure to inform them as well of the terrible service and suggest they seek a different electronic repair hub for their products. We would rather just want our TV back and have it repaired elsewhere - not even a refund - because if it is this difficult to get feedback on a repair I don't even want to imagine how difficult it would be to get R400 back for them for doing NOTHING.
0 replies
29 months ago
Shocking debit orders
Debiting account - Shocking VOX experience once AGAIN!!!! A five-year loyal customer of VOX, I awake this morning (once again) with a notification reading that my account was debited with an additional R2000 (in excess from the agreed upon monthly billing), this after a query handled by >>name redacted by Hello Peter<< a "Supervisor / Manager" on 17 November 2023. Upon requesting a copy of the recording of said conversation on even date, our request has been denied. So here's the question: "Can a service provider simply debit your account with an amount you (as a paying customer who always pays your account on time, without fault) have NOT authorized?" or "Can a service provider still proceed with debiting your account for an item you (as a paying customer who always pays your account on time, without fault) disputed (on 17 November 2023), upon which same >>name redacted<< (who was recorded at the time) responded with ("okay")?" Not to mention how my wife, who lodged the inquiry on even date, was berated by the same individual, spoken to rudely and clearly leaving us with a subsequent R2000 debit which we did not authorize! So today, we have had enough and will take to social media, after providing VOX ample opportunity to rectify their error, ultimately culminating in my bank account being debited with an amount that has not been authorized nor pre-arranged. Should you consider VOX as a service provider, be sure to record your own discussions with them, have sufficient money in your account for debit orders they elect to deduct as they wish and be ready to have your evidence at hand - you will need it! Oh, and this is NOT the first time this has happened - at least they are consistent with their inconsistencies.
216 replies
29 months ago
Debiting account - Shocking VOX experience
SHOCKING experience once AGAIN!!!! A five-year loyal customer of VOX, I awake this morning (once again) with a notification reading that my account was debited with an additional R2000 (in excess from the agreed upon monthly billing), this after a query handled by Toya Georgicopoulos, a self-proclaimed "Supervisor / Manager" on 17 November 2023. Upon requesting a copy of the recording of said conversation on even date, our request has been denied. So here's the question: "Can a service provider simply debit your account with an amount you (as a paying customer who always pays your account on time, without fault) have NOT authorized?" or "Can a service provider still proceed with debiting your account for an item you (as a paying customer who always pays your account on time, without fault) disputed (on 17 November 2023), upon which same Toya Georgicopoulos (who was recorded at the time) responded with ("okay")?" Not to mention how my wife, who lodged the inquiry on even date, was berated by the same individual, spoken to rudely and clearly leaving us with a subsequent R2000 debit which we did not authorize! So today, we have had enough and will take to social media, after providing VOX ample opportunity to rectify their error, ultimately culminating in my bank account being debited with an amount that has not been authorized nor pre-arranged. Should you consider VOX as a service provider, be sure to record your own discussions with them, have sufficient money in your account for debit orders they elect to deduct as they wish and be ready to have your evidence at hand - you will need it! Oh, and this is NOT the first time this has happened - at least they are consistent with their inconsistencies.
0 replies
46 months ago
My experience with Romano Passano was amazing
My experience with Romano Passano was amazing. We experienced technical difficulties re our wifi service, so I dialed the VOX customer helpline and Remano responded. His service wasn't only effective and efficient, his professionalism was exemplary and the definition of what customer service is all about! Thank you Romano, if only there were more people like you
134 replies
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1 Star
3 (75%)