ZM
Zurita M
Active since Jan 2010
5
Reviews
0
Industries
Reviews
5 reviews2 months ago
No communication about products within DISCOVERY HEALTH
I was informed via Pathways on Discovery Health to purchase a new blood pressure monitor and download an app and start tracking my blood pressure. Very long story short, the app was not working properly and I could not claim directly from Discovery it was immediately rejected on the app. I paid for the monitor out of my own pocket and submitted the claim with an invoice from Brandmed - which was once again rejected by Discovery as apparently the invoice did not have the correct procedure code. I have been trying to sort this out for 2 weeks without any feedback, and the call centry of Discovery Health is not aware of the collaboration between Brandmed and Discovery and Ntombi that I spoke to brings Clicks into the story, which I am not interested in. Can SOMEONE please help me.
386 replies
3 months ago
Discovery Bank and Vitality really must get their act together!!!!!!!!!!!!!!!!!!!
I am so over Discovery it is not even true. I have been trying since the 5th January to resolve an issue between the Banking app and Vitality and every time they promise me resolve and that they will phone me back and nothing happens. I have 26752 discovery miles that I want to monetize but it does not pull through to the bank - it only shows 200 miles on the banking app. Every single consultant gives another version and there is no resolve. Come on guys get your act together!!!!!
336 replies
4 months ago
Maggies Farm Clay Cafe is AWFUL
I am very disappointed in my experience at Maggies Farm Clay Cafe. (Lanseria) I booked through DinePlan they knew nothing about my booking although I had a reminder sent to me yesterday. I am not going to even start about the flies, and the service is non exsistent.
0 replies
4 months ago
Shocking Treatment by The Courier Guy
I am really disheartened about the shocking treatment that I received this morning from the person who delivered my parcel, and subsequently the call centre staff when I phoned to report the verbal abuse. I ordered a parcel from The Herbalist, and paid for courier fees. I was informed that my parcel will be delivered in 2-4 working days, but that I would receive notification via email. I got a missed call on my phone yesterday with no message, sms, whatsapp or anything. I called back and it was the driver that was at my house to deliver my parcel. I told him that I did not even now that the parcel was out for delivery I did not receive any notification from anybody. This morning the driver came back - I am working from home, and said that he required the pin. I told him, as I told him the day before that I have not received any pins. He shoved his finger in my face and screamed at me that I received it I must check my phone. I told him a few times that I did not receive any notification, and he kept on shouting at me. In the next few minutes I then all of a sudden received a whatsapp - I then said to him - something came through now - and he said yes I told you you got it? Shocking!!!!!!!!!!!!!!!!! He screamed at me again and said just give me the 3 numbers. I gave it to him, he said nothing and sped away. When I phoned in to report him, the person said that they have been using this external courier company for 5 years and has never had a problem. Really? I am absolutely shocked.
0 replies
11 months ago
SHOCKING SERVICE FROM SANTAM AND FIRST HELP
It is absolutely shocking that companies are allowed to deliver shocking service and get away with it. I struggled for more than a week after being in an accident to get my car moved from the incorrect panelbeater that FIRST HELP (approved by Santam) and may I add instructed by SANTAM to the correct panelbeater. The complaints team and each and every team that I have had the displeasure to work with claimed credit for sorting out this issue in the end. As per one of the consultants (I have her name but let me not shame her) told me that the incorrect panelbeater must give permission for my car to be moved. In your life - it is MY car, I give permission nobody else. Even the client care manager of Santam does not take accountability or show any willingness to sort out any issue. I wish I could give a zero rating - as that is all that they deserve.
232 replies
Review Distribution
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4 Star
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3 Star
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2 Star
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1 Star
5 (100%)