Active since Jul 2022
It seems I am not alone in finding Definitive Water's approach to customer service quite exceptional. We bought one of their tap-based units via Takealot, the water tasted strange, so we got in touch, and from there it was a detective process until they eventually narrowed the problem down to a faulty O-ring of all things. Throughout, they were responsive, caring and quick to send replacements, try alternative approaches, etc. They should be running a municipality at the very least - imagine how nice it would be to live there!
I ordered two pairs of their good-looking boots online on 25 June 2022. As with the other two prior reviews here (which I wish I'd read!) their tracking system doesn't work and they have no phone to call...and no sign of any boots. DO NOT MAKE MY MISTAKE!