NO
Naiem O
Active since Jul 2022
29
Reviews
0
Industries
Reviews
29 reviews2 months ago
Budget Insurance part of Telesure group Complaint
During a recent interaction, consultant Cheslyn van Wyk was extremely rude and dismissive. Specifically, they stated words to the effect of "if I'm not happy, I should cancel my policy." This response was inappropriate, unhelpful, and showed a complete lack of customer care. Such an attitude is unacceptable from a representative of Budget Insurance, especially when I was seeking assistance with an active claim. Delays in Claims Processing My claim has been outstanding for over a week with no meaningful progress. Daniel Jung appears to be assigned to the claim but has not actioned it effectively, leading to prolonged delays. This "dragging of feet" has caused significant frustration and inconvenience. As a paying customer who chose Budget Insurance for affordable cover, I expect timely and efficient claims handling, not excuses or neglect. Overall Poor Service This experience reinforces a pattern of poor customer service at Budget Insurance. Paying for "affordable cover" should not mean receiving indifferent or careless treatment. I feel that my concerns are not being taken seriously, and the attitude from staff suggests a "don't care" approach toward policyholders.
0 replies
2 months ago
Budget insurance Poor claims process
During a recent interaction, consultant Cheslyn van Wyk was extremely rude and dismissive. Specifically, they stated words to the effect of "if I'm not happy, I should cancel my policy." This response was inappropriate, unhelpful, and showed a complete lack of customer care. Such an attitude is unacceptable from a representative of Budget Insurance, especially when I was seeking assistance with an active claim. Delays in Claims Processing My claim has been outstanding for over a week with no meaningful progress. Daniel Jung appears to be assigned to the claim but has not actioned it effectively, leading to prolonged delays. This "dragging of feet" has caused significant frustration and inconvenience. As a paying customer who chose Budget Insurance for affordable cover, I expect timely and efficient claims handling, not excuses or neglect. Overall Poor Service This experience reinforces a pattern of poor customer service at Budget Insurance. Paying for "affordable cover" should not mean receiving indifferent or careless treatment. I feel that my concerns are not being taken seriously, and the attitude from staff suggests a "don't care" approach toward policyholders.
106 replies
8 months ago
778970248
I am writing to formally raise a complaint about the way my claim has been handled by Budget Insurance and the Telesure Group. The entire process has been extremely frustrating, unprofessional, and has caused me significant inconvenience. From the start, I have had to endure: Excessive delays: My claim has been left unresolved for almost a month, despite repeated follow-ups. Essential repairs, such as my stove, remain outstanding. Unnecessary financial burden: I was forced to pay access twice, which is both unfair and unreasonable. Unprofessional conduct: Several staff members, including the claims assessor, have been dismissive, unhelpful, and in some instances outright disrespectful. This has added unnecessary stress during a time when assistance was needed most. Poor communication and accountability: I have had to constantly chase updates, only to receive conflicting or no feedback at all. Commitments are made and then ignored, with no urgency shown to resolve matters. This level of service does not align with the standards that a client should expect from a company such as Budget or the Telesure Group. I deeply regret moving my insurance to Budget, as my experience thus far has been nothing but negative. Unless my claim is resolved immediately and fairly, I will escalate this matter to the Ombudsman and take all necessary steps to ensure this type of treatment does not continue for other clients. I expect a prompt response and resolution.
53 replies
8 months ago
Formal Complaint – Unprofessional Conduct of Claims Assessor
I am writing to lodge a formal complaint regarding the conduct of your claims assessor, Ms. Zelpha Jacobs. From my interaction with her, I found her to be highly disrespectful and condescending. Instead of assisting me with feedback on my claim, she dismissed my queries and displayed an unwillingness to help. To make matters worse, when I questioned her about her rudeness, she openly laughed with her colleagues, which I found extremely unprofessional and humiliating. As a client, I expect to be treated with respect, empathy, and professionalism, especially when dealing with sensitive matters such as claims. It is deeply concerning that Telesure Group allows staff members who display such behavior to be at the forefront of client service. I request that this matter be investigated and that appropriate steps be taken to address this unacceptable behavior. I also ask that I be allocated a new claims handler who will treat me fairly and professionally. I look forward to your urgent feedback. Kind regards,
1 reply
8 months ago
Unprofessional Claims Handling – Budget Insurance
My claim (**********48-1) has been handled extremely poorly by claims handler Charity Zibi. She never replies to emails, ignores updates, and a report that has been on her desk since last Thursday has still not been actioned. This is a follow-up to a previous power surge, where my **stove and dishwasher were damaged**. I am now being told to open a “new” claim and pay another excess, even though the damages clearly come from the same incident. In the meantime, I am forced to rely on takeaways, which is costly and unfair. It has already been **over 5 working days** since I provided this information to Budget, and nothing has been done. This is unacceptable service. I have always supported Budget Insurance and given positive reviews when service was good — but in this case, the experience has been the exact opposite. I request urgent intervention from management/Internal Dispute Resolution to resolve this matter without further delays
1 reply
8 months ago
Unprofessional Claims Handling – Budget Insurance
My claim (778970248-1) has been handled extremely poorly by claims handler Charity Zibi. She never replies to emails, ignores updates, and a report that has been on her desk since last Thursday has still not been actioned. This is a follow-up to a previous power surge, where my **stove and dishwasher were damaged**. I am now being told to open a “new” claim and pay another excess, even though the damages clearly come from the same incident. In the meantime, I am forced to rely on takeaways, which is costly and unfair. It has already been **over 5 working days** since I provided this information to Budget, and nothing has been done. This is unacceptable service. I have always supported Budget Insurance and given positive reviews when service was good — but in this case, the experience has been the exact opposite. I request urgent intervention from management/Internal Dispute Resolution to resolve this matter without further delays.
0 replies
8 months ago
Warning: Dishonest and Unsafe Practices by Wetility
I want to caution anyone considering doing business with Wetility. My experience with this company has been extremely negative, and I believe consumers deserve to know the risks before engaging with them. Wetility issued a *****ulent Certificate of Compliance (COC) for my property, despite work being done by unqualified technicians. When confronted, they attempted to retract the COC, which is not only irregular but also a serious legal matter. As a direct result of their work, I have suffered damages exceeding R50,000 to appliances and electrical systems. They have repeatedly ****, backtracked, and avoided accountability, instead of resolving the issue responsibly. Requests for proper documentation, installer details, and cooperation with authorities were met with resistance. This is not just poor service — it raises concerns of *****, consumer rights violations, and safety hazards. I have opened a case with the authorities, and I strongly advise others to think twice before dealing with Wetility. Your home and safety are too important to risk on a company that operates in this manner.
3 replies
8 months ago
Excellent service
Thank you Mueen Hassim for excellent service.Keep up the good work
53 replies
9 months ago
Best Service ever
Thank you budget for assisting me and my family when I needed you the most. Even though I am a new client claim was honoured and my life is now back to normal. Thank you, I will definitely be a client for life. Thanks! Special shout out to Sane for getting claim finalized with speed.
56 replies
10 months ago
Sold a Wetility Solar package based on lies
Dear Wetility Team, I am writing to formally raise a serious complaint regarding the solar package I recently purchased, following consultations with your representatives, Zotha and Nthokozo. I am extremely dissatisfied with the misleading information provided during the sales process, which I now believe was a deliberate misrepresentation made solely to secure the sale. My wife and I were clearly informed by Zotha that the selected package would be perfectly suited to the frequent power outages we experience in the Marlands area. We were assured that the battery would last throughout the night during load shedding and that solar charging would be sufficient to sustain us even during extended outages due to our unstable electricity grid. This has proven to be completely untrue. Since installation, the system has been unreliable, switching on and off repeatedly. It has failed to provide consistent backup during outages, directly contradicting what was promised. Due to this erratic performance, our bedroom TV and PS5 now appear to be damaged. I will be appointing an independent assessor to evaluate the extent of the damage, and should it be confirmed that your system caused this, I will hold Wetility fully liable. Given the misinformation provided, the lack of delivered value, and the potential property damage incurred, I consider this a breach of contract. Therefore, I am exercising my right to cancel this agreement immediately, as it falls within the 31-day cooling-off period. If this matter is not resolved promptly and to my satisfaction, I will have no choice but to seek legal recourse to protect my rights. I expect written confirmation of my cancellation and the next steps regarding system removal within 5 business days. I am deeply disappointed and hope this matter will be treated with the urgency and seriousness it warrants. Sincerely
53 replies
Review Distribution
5 Star
7 (24.137931034482758%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
22 (75.86206896551724%)