SH
Steve H
Active since Jul 2022
5
Reviews
0
Industries
Reviews
5 reviews2 months ago
Great experience dealing with Start My Car
Quick, efficient, exactly what I ordered, great communication, delivered to my door.
0 replies
8 months ago
UPS - No thank you!
I'm not sure what UPS service is like in the rest of the world but here in South Africa it is useless, 8 phone calls, package in RSA for over 12 days before I received it, communication non existent, would never recommend them, USELESS!
0 replies
12 months ago
DSTV Streaming
My DSTV streaming service just stopped working and I cannot get it back working. The DSTV WhatsApp bot is ridiculous and completely useless and I refuse to sit on the phone arguing about payment. I have a paid Premium subscription an want the services that I have paid for!
0 replies
20 months ago
Poor experience - Claiming from 1st for Woman, anything but smooth!
I have been with 1st for Women for 7 years plus and have multiple vehicles with them. Unfortunately last week following an incident my car was damaged I was forced to claim from insurance to repair the vehicle. It is now six working days since the submission of my online claim to 1st for Woman and a further two follow up phone calls from me and I have yet to be contacted regarding next steps to get my car fixed. If I call I get the call center and am told I will be contacted, if I use then online app chat I get no response to my communications. Apparently I have been assigned a dedicated advisor but I'm not sure the purpose of that given the lack of response. Quite frankly the entire experience is leaving a bad taste in my mouth and as a result I will, following the settling of my claim, move my business elsewhere. I have also shared my experience with my partner who is insured with 1st for Woman who will also now be moving her business elsewhere. 1st for Woman's dealing with my claim is quite frankly shocking, if I dealt with my payments to them in a similar manner they would cancel my insurance! Perhaps a suggestion, try claim from yourself and see how you like the experience!
4 replies
47 months ago
Sanlam Employee Benefits - I feel sorry for employees if this is the service you provide
After transferring a preservation fund from Retirement Online (Administered by Sanlam Employee Benefits (SEB) in early 2020 I have had issues completing my tax return with SARS. Firstly the wrong tax directive was applied for affecting my 2021 return and now my 2022 return is impacted because of required information not being submitted by SEB. I have engaged with my financial advisor at FlexFin Bluestar to assist but unfortunately all avenues appear to come back to SEB. SEB's action and communication appears to be slow to non existent to say the least. Obviously the inconvenience they are causing me is of no consequence to them but it will result in consequences as to whether I continue to do business with Sanlam. This issue should never have arisen but in the worst case should have been resolved in 2021. As a result of the lack of urgency on this issue I am now an angry customer and as a business leader myself I know that angry and frustrated customers are of no benefit to any business. Can someone who understands customer service please assist to resolve this issue once and for all before I am forced to consider alternative options for my investments?
2 replies
Review Distribution
5 Star
1 (20%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
4 (80%)