NC
Nicole C
Active since Jul 2022
8
Reviews
0
Industries
Reviews
8 reviews4 months ago
Horrible, unreliable service
Every experience with CCD Couriers has been frustrating. Made a booking for delivery between 12-2 today. 2:30 I call. The driver didn't load my package... they want to reschedule to delivery on Monday but I'm not home on Monday hence I booked today. They call back and say they'll deliver today between 3-5.. still no delivery. And this is not a new thing. Please just train your driver's better? surely we can't keep on receiving the poorest service year after year? Now I have no idea when the package will be delivered as I am quite done phoning after them
159 replies
10 months ago
Can't reach them at all
They are supposed to come out and look at our connection which has been giving an issue. They just sent an email saying they couldn't reach us, while we're at home, and when we try to contact them the phone cuts off immediately. No reply to any emails and they only close at 17:00 so that's not the issue. Super frustrating
53 replies
10 months ago
No service, no urgency. Disconnect paying clients
We have been disconnected since Saturday morning and I have just chatted to a webafrica agent who tells me Vuma has disconnected our line - but we paid on time? Horrible service
212 replies
11 months ago
Major decrease in service with increase in pricing
This used to be the best hosting company in 2020 but since 2023 they have increased prices and with the price increase came a MAJOR decrease in service. I have been experiencing issues upon issues and instead of the friendly service we used to receive, we are now met with attitude from all the agents. I am definitely looking to move all my domains to another company soon
0 replies
40 months ago
Speedy response to line fault
I shared a bad review previously when we struggled with our connection speed and connection dropping. It was fine for about a week and dropped again today. I started working again for high profile clients and couldn't afford the down time. Our ISP couldn't be reached so I reached out to Vuma directly. They sent a technician to check out our fault and it seems to be sorted now. Thank you for the immediate response when the problem persisted.
132 replies
40 months ago
Worst fibre company ever experienced
We were forced to use Vuma as we moved to an estate where they have monopoly on the fibre lines. WORST FIBRE WE HAVE EVER EXPERIENCED. After struggling with our ISP to get connected (20 days) we thought it will be all smooth sailing from there. Boy were we wrong. We pay for a 50mbps line. After being connected for about 10 days, the speed dropped to 2mbps. Our ISP did a line refresh and we restarted the router multiple times. It worked for a day. In the course of 2 days - restarted the router 7 times. They apparently have a call out fee of R1725 to come and have a look. For what? It's not our fault that they have a **** connection? Oh and the best part - our ISP and Vuma support is only available during office hours. Seems like we're stuck without internet for a while. Paying for a service we don't receive is making us very unhappy. And them wanting to charge that huge call out fee to fix it- it's not on at all! If I could go back in time, I would rather just get Rain or Telkom LTE. They at least have support and deliver service!
528 replies
40 months ago
Nightmare experience with webafrica
They don't even deserve the one star. Useless ISP. We moved to a new estate on 1 December 2022 and webafrica had a fibre promotion. I am a freelance graphic andweb designer, so my internet is my income. We signed up and got told to wait for the previous tenants line to deactivate. We waited a week. After that week everything has been a battle. From installation to activation. They have been trying to activate the line for a week now. The first activation failed but they did not communicate with us. It has now been 18 days without fibre connection. I had to buy additional data just to get some work out. This was supposed to be a month where I pushed out work, but I lost income thanks to this useless company. Agents can only apologize and the support only works during office hours. Horrible, nightmare of an experience. I am on the verge of just canceling and joining another ISP. STAY AWAY FROM WEBAFRICA!
0 replies
45 months ago
Bad attitude from management
I am sick at the moment, so after I went to the dr I stopped at Dischem (Jean Crossing) to get my medication. (27July) My mother had a click and collect order that was already paid for yesterday afternoon (26 July), but they said it was still an outstanding amount to be paid. The manager (didn't get his name, big white man with red hair) assisted my mother as they were out of stock on one of her items. He gave a refund and said that I will be able to pay for my medication once the online order is completed. Now I am sick with stomach flu, so my ideal afternoon is not spending it in Dischem waiting, so as soon as that transaction was completed, I went to pay for my medication. The system still showed that her medication needs to be paid. When the cashier (he was very friendly and helpful by the way) went to chat with the manager, he said that we are confusing the system by doing the transactions so close to each other. We should've waited longer (again, I am sick with stomach flu and all I wanted was my medication to feel better and go home). He was absolutely NO HELP and very arrogant. So am I supposed to schedule my illness and only get my medication a day later just because their system is ****? Very unprofessional remarks from the management. Had to spend an additional 15 min to sort it out after I felt like puking on their floor at least 3 times. Not the first time we experienced bad service from Jean Crossing. First time my mother tried the click and collect, they charged her R110 for a shampoo that was not in stock. They didn't even inform her. When we told them it was not in the bag they spent 20 minutes running around the store only to tell us that it's out of stock. You do not treat customers that are ill with such arrogance and blame them for doing two transactions so close together. I will definitely not recommend Jean Crossings Dischem to anyone
0 replies
Review Distribution
5 Star
0 (0%)
4 Star
1 (12.5%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
7 (87.5%)