TP
Timothy P
Active since Aug 2022
5
Reviews
0
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Reviews
5 reviews29 months ago
Same old - MTN is like a government department.
After 25 years with MTN I am about to change. My previous review detailed the horroble experience with a tele sales order I placed. No delivery because my ID book was ****** - nothing else will suffice for DSV couriers. Was advised by the agent at MTN Canal Walk to cancel that "deal" which i did. BUT, MTN was not prepared to give me the same deal on a new contract. I've wasted many minutes following up and visiting the store. A complete waste of my time and money. I wonder if Vodacom want a new customer?
0 replies
29 months ago
Amazing response to a complaint on Hollopeter
This is an updated review based on the builder's reaction to my first review. Builder's appear to be one of the very few service providers/retailers that monitor the reviews they receive and react. I received a call about an hour after posting my first review. After a couple of emails, a day or so later I received a call and a WhatsApp from the plumbing/tap supplier (not Builder's themselves) who dispatched their roving technician who came to my house to replace the faulty mixer tap cartridge. An amazing result. Builder's response was great after i complained but the fact that their plumbing department and salespeople seem to be poorly trained and poor communicators is a concern.
129 replies
29 months ago
Don't try and contact MTN on their "customer care" line
MTN contacted me for a phone /contract renewal and upgrade and the sales person was great. Things have gone downhill due to MTN's policy on deliveries. I made the mistake of failing to tell the sasles person that my ID book had been ******. Apparently their couriers DSV are instructed to only deliver on presentation of the original book/card and a copy and a driver's license is not acceptable. I have been a customer for 25 years and at the same business address for 14 years. I have a driver's license and a copy of my ****** ID book. This wasn't good enough for DSC who have no fall back position when told the original ID is not available. I was referred back to MTN's customer care line. This number is anything but caring. After 50 minutes I had not managed to speak to anyone who could assist me. A second attempt the next day did not get past the automated menu stage. An email to customer care got a response in the form of a request for my ID number which i supp****. No response yet. I realize I am one of millions of subscribers, but there has to be a better way to manage customer interactions than the despicably bad help line.
0 replies
29 months ago
Defective plumbing product and dismal after sales service
Awful experience with a defective plumbing product and after sales service. I purchased a Lusso "Savio" (in house Builders brand) basin mixer earlier this year. I personally installed the mixer and all seemed good. However, the tap dripped from day 1. That drip has become worse as the months went by and I decided to approach Builders for advice and spare seal/washers. Here the story becomes bizarre. After an initial interaction with staff at the plumbing section at Builders Cape City at North Gate where I was asked to bring the product box in so they could identify the model and supply the correct cartridge, things went downhill. I duly comp**** and arrived with the empty box and tap model name - to be told that they were unable to assist because their spare "cartridges" are not marked or barcoded to allow them to supply the correct one for the tap that they sold me, or indeed any other tap they sell. The remedy is for me to switch off the water ( in my house there is no isolator tap for the mixer) and bring the cartridge in so they can visually identify which part fits. This is farcical and worthy of am SA government department. To make matters worse, the manager in this department tried to defend the terrible spares inventory system they have and made out that it was perfectly normal due to the wide range of taps they sell. Utterly unbelievable. So we have a ******* defective tap and on top of that dismal after sales service and spares availability. I have previously been stunned by the poor service from staff employed at Builders but this is a new low. Boycott Builders is my new motto.
201 replies
45 months ago
Great content ruined by awful app and over zealous security features.
Incomprehensible user interface and poor functionality. My app still works and I've had great use out of it, but to upgrade or reset my password is impossible due to awful website design and security process. My account is now locked on their system. Their only solution - call some overseas call center number. ***
0 replies
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3 (60%)