GL
Goitseone L
Active since Aug 2022
2
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Reviews
2 reviews8 months ago
Creating a memorable experience: Eldon Khoza
I would like to take my hat off and give a Kudos to my Sales person..Mr Eldon Khoza..based at the Kia Wonderboom branch...3yrs ago, He has welcomed me into the Kia family and I must say it definitely is a warm place to be...During my car sale, Eldon patiently & impressively explained all the options available which helped me to choose the best one for my needs.This was and has always been the best customer service experience I've had in a long time. I personally felt valued as a customer because of his exceptional service. And not just to me alone but the 3 referrals I made, which i trusted them in his care, and he closed sale with ALL of them. He is very client centric and has the ability to understand and meet customers' needs, exceed our expectations, and because of that , build a professional trusting relationship with us. He's present and available during the sale and post the sale. For me, it is the cherry 🍒 on top because many rush to close a sale, and when it's a done deal, you don't exist. You were merely just part of the sales statistics. He creates an ambiance there that is always inviting and comfortable. His professionalism has made it a "go-to place" and very easy to refer family & friends. In this fast growing and competitive car industry, it's rare to ALWAYS find some that's so passionate and enthusiastic about their position and job. To Eldon Khoza: Your positivity and efforts are making a difference.We value your hard work, dedication, and simply just saying KEEP IT UP, never drop your high standards.
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45 months ago
Delayed Refund
I requested & received Settlement quote on 20/07/2022. Fortunately I was able to settle on Saturday, 23/07/2022. Proof of payment was sent & refund requested to be paid into same premium account where collection was done. I got an acknowledgment email 25/07/22 and advised that refund request is with their refunds department and TAT is 7-10 working days. I called in on Friday, 29/07/2022 for a status update, I was told by consultant that ALL ( Refund & Natis document) is in progress. I was awestruck yesterday,03/08/2022 when I called in to follow up on refund and I was told that it HASNT been actioned and it will be escalated to team leader/supervisor and feedback/resolution will be given before end of business. Unfortunately for me, the feedback I got was ANOTHER acknowledgment email advising that refund request is with their refunds department and TAT is 7-10 working days. I'm writing this today with disappointment and very high expectations for an amicable solution and at least my refund before end of business of 2022/08/05.
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4 Star
1 (50%)
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1 Star
1 (50%)