AH
aziza H
Active since Aug 2022
2
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2 reviews24 months ago
Lindt not what it appears
I recently purchased a premium range Lindt Nuxor product, to share with guests imagine my horror once the box was opened and the chocolate was infested with what looks to be worm larvae and webs of some kind. The product is well within the expiry date range. I have emailed the company requesting someone to come out and inspect the product, I instead received what looks to be a computer generated response that feedback would be given within 24-48 hours. That was four days ago. How can such a prestigious company sell infested product's, Is it because there is no supervision from the government?
0 replies
45 months ago
Zero stars would be more appropriate
I am a known diabetic registered under the bonitas chronic programme since 2017. I was forced by Bonitas to collect my insulin via pharmacy direct , i have forwarded my script through to them on the 2nd of August 2022, till today I have received zero feedback as to the delay of delivery of my meds. I have made multiple calls to the company each time receiving different information. I have tried to reach out to the pharmacist a person by the name of Cindy since 11/8/22 each time I am told that an email has been sent and that cindy would give me a call back. Today on the 16/8/22 now becoming desperate I have asked to speak to the manager I was told that I cannot be put through to a manager without giving the pharmacist a chance to contact me. I was promised that this would happen within the hour, I reached out again to pharmacy direct 1.5hrs after the initial call when I have asked to be put through to the manager (scelo) I was told that he is attending to another client. I am without insulin as of today while pharmacy direct continues to avoid me. I have phoned Bonitas on two previous occasions to verbalise my dissatisfaction with pharmacy direct however the team at bonitas does not seem to care after my concern or the consequences of pharmacy directs action. How does a medical aid such as bonitas claim to be the best medical aid in South Africa while doing business with a company such as pharmacy direct, and how does a company such as pharmacy direct continue to be in business as a supposed pharmacy are they unaware that they deal with human lives?
268 replies
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