MC
Merlita C
Active since Aug 2022
2
Reviews
0
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Reviews
2 reviews15 months ago
Extremely BAD Service and Account Management
I am extremely disappointed with the lack of response regarding my policy enquiry with BrightRock. I first requested assistance in September 2024 to extend the age limit on my policy, and despite several follow-ups, I have received no feedback. I have also made multiple attempts to contact Bradley, the advisor assigned to me, but he has been completely unresponsive. This level of service is unacceptable, especially for something as important as a policy adjustment. I kindly request that this matter be escalated to someone who is willing and capable of assisting me. I expect prompt action and clear communication moving forward. BrightRock, please address this issue urgently.
106 replies
44 months ago
POOR QUALITY PRODUCT AND EVEN WORST SERVICE
Since I tried to install this tap I have been back in contact with your store 3 times : 1. The water was gushing out of everywhere beside the top tap - you tech guy then adjust a pipe in the head of this thing 2. The element was broking didnt warm the water - Tech guy replaced it 3. NOW - the bottom section of this tap is leaking Clearly this is the product you sold - its time you replace my device!! 3 Problems with same thing. I have been extremely patient, but this is way to much. The Store Attended at Morgenster Br in Mitchells Plain literally spoke to my electrician of the my cell phone about what I need to install it WITHOUT ONCE letting me know that my guarantee falls away if they don't install it themselves. She is oh to happy to explain all the t and c;s now to me after the fact and throws the book at me each time Ii have had to waste my money to get in touch with them to when something is wrong their product . Not only do I have to wait a day for tech guy to assist me, I have to call them for follow up and there is NO WAY, I am possible to reach the next level. All i am faced with is the store a assistant who know remembers all the whys its not their problem and tech guy who has to fix the faulty product she sold me. IS THERE ANYONE ELSE IN THIS COMPANY WHO IS WILLING TO HELP ME ? or is the level of service and quality of product R&D Technologies offers
74 replies
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