IM
Ishmael M
Active since Aug 2022
2
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0
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Reviews
2 reviews3 months ago
Unprofessional conduct
Sinuses Khumalo caused me a great deal of inconvenience and wasted time. After completing his assessment on my car, I informed him that my preferred panel beater would be VDS Auto Body in Roodepoort (8km from my work) . Instead he chose to book my car with a different service provider in Wynberg (43km from where I work) without even bothering to check with me. It has taken me a whole week to get his mess sorted out- time during which my car would be attended to..
56 replies
3 months ago
Professional Service
Noma Tshabalala sorted my claim out timeously and with a great deal of patience and professionalism, after being sent from pillar to post for a whole week by other agents at Discovery Insure call centre. The assessor they allocated me did not authorise my repairs with the service provider of my choice within the area I reside in but chose to send me to a panel beater of his own choice (more than 25km away) without checking with me. I spoke to at least 3 different people at Discovery Insure, who never bothered to get back to me, until I was lucky enough to speak to Noma...
56 replies
Review Distribution
5 Star
1 (50%)
4 Star
0 (0%)
3 Star
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2 Star
0 (0%)
1 Star
1 (50%)