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Phambili M
Active since Aug 2022
2
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2 reviews29 months ago
Poor client experience
My experience with Isabella Garcia has been difficult from the beginning.. It started from the initial consultant getting my request wrong and not disclosing certain information..to agreeing with the company that my last debit order will go off in August as I'll be canceling my subscription... Come August debit orders are still going off till this day.. I've reached out to the team again the last person I spoke to via email was Bhavini. She gave me a voucher for the amounts and I asked her to cancel my subscription and confirm as I no longer want to be a customer with the company.. No response was given to me. End November the debit order still went off... I am so annoyed and utterly disappointed at the customer experience from this company... I can not deal with client services that can not carry out the client's request... If anyone knows how I can get my subscription canceled once and for all I'd appreciate the help.
71 replies
44 months ago
Utter disappointment!
This has been the worst experience ever. I got in touch with the owner Sabelo Mkabela to install a kitchen island, remove carpets and install wooden floors around the house. Firstly it took the company 6 months to install one island which he promised to do in 1 month, they kept on getting measurements wrong and forgetting what the initial specifications were. His team had to redo my floors 3 times after he had confirmed he can do flooring, this took a total of nine months... This included his team chipping my walls and doing shoddy work...the last time his employee came over to fix the skirting on the floor but ended up painting the walls in the offices, corridor and rooms. Sabelo and I agreed that I will get a professional company redo my flooring and he will pay for the extra material, labor and he will get my walls fixed. He paid for the labor, I bought the extra flooring material which he has not paid for and is ignoring my WhatsApps... He then said he will not pay for fixing my walls as he didn't give his employee the instruction to paint and its therefore not his problem... I really regret meeting Sabelo and ever using his services. Never again!!!
0 replies
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