Active since Aug 2022
A representative, Cindy or Sindy, displayed a shocking lack of emotional intelligence and disregard for customer service when I spoke with her on the phone. Her aggressive and rude manner, coupled with an attempt to cros****amine me simply because I chose another provider, is unacceptable. Fortunately, another reputable provider contacted me promptly after my submission, long before NZ Migration did. Based on this encounter and other reviews I’ve seen, it seems I dodged a bullet by choosing a more professional company. #Disgrace
My discovery experience with the Flexicare Plus plan has been **********. The staff continue to show their incompetence after explaining my scenario multiple times. Really disappointed with this service and lack of profile information. I registered with the Flexicare plan back in March 2023, it is now September and I’m still not able to use the medical assistance services. I’ve recieved confirmation emails of correspondence but the company continues to try and debit my account for amounts of money that have already been paid. I have not received a card months after confirmation of request. The team member then tells me I’ve been emailing the wrong email I must email admin. I mean really if you are sending me a confirmation email, how is it then my responsibility as the customer to send it to an admin address that I didn’t know existed. Please get me in contact with a senior representative to solve this. Thanks
Absolute disgusting service. No respect for peoples time. Make people absolute fools, no order. Delay after delay. Will never suggest and will never use this airline again. Despicable! Sis !