FM
Felish M
Active since Sep 2022
3
Reviews
0
Industries
Reviews
3 reviews6 months ago
We renewed our lease but Renprop told us to cancel it instead of addressing a security breach
I am deeply disappointed by how Manhattan Renprop Management has handled a serious security breach involving tenants who trespassed into our private garden/balcony space by jumping over our wall after we explicitly told them not to. We reported this incident immediately, providing photo evidence, yet the response from both the Estate Manager (Philile Ntombela) and Lease Manager (Lynette Ley) was completely dismissive. Philile confirmed that the tenants admitted to jumping the wall but said she “can’t do much” and did not ask for an incident report from the security or take disciplinary action. She also insisted that “the cameras are adequate,” even though the area is a blind spot with no CCTV coverage precisely where the trespassing occurred. When I escalated the issue by emailing Lynette Ley, I received the following response: “Your email has been received and noted… we are not able to substantiate your claim and therefore will not be relocating the tenant… You do however have the right, in terms of clause 19 of your lease agreement, to cancel your lease with penalties.” After receiving this dismissive reply, I called Lynette for clarity and that’s when she became rude, unprofessional, and unwilling to listen. She said “it’s not her problem that we don’t get along with our neighbours” (whom we don’t even know), dropped the call, and even claimed she “doesn’t work with” the estate manager despite both working under Renprop and managing the same complex. Instead of addressing a clear security and trespassing incident, Lynette’s only “solution” was to tell us we could cancel our lease if we were unhappy. This was especially shocking given that we just renewed our lease with Renprop this year and have never caused a single problem, always paying rent on time and maintaining our unit responsibly. Renprop’s handling of this matter shows a complete lack of professionalism, accountability, and concern for tenant safety. We now feel unsafe in our own home, yet management refuses to take any meaningful action. If you value security, respect, and ethical property management, I strongly advise that you do not rent from Renprop. Their actions clearly show that tenant safety and wellbeing are their least concern.
53 replies
33 months ago
Stanley Studios Milpark by Africrest - *********** Management Team
Started experiencing hot water supply issues in my unit and Zipho and Nontu who are a part of the building management team have proved to be clueless, ***********, irresponsible and useless to get this fixed. Everyday I'm getting different stories from both these people and "apologies". Even as I'm typing this review I'm still struggling in this place. I have never even had a late rent payment yet this is the level of service I get. I don't have hot water. The level of service and support is horrible here especially if you find yourself in a dire situation. The 24/7 contact number is not even available for 24hrs - it's only available from 08:00 - 17:00 ***??? If you're interested in renting in this place, I suggest you reconsider otherwise you're just exposing yourself to suffering. This is the worst place I've ever rented from. Actually the only horrible place I've ever rented from. At this point I'm traumatized. It's in the middle of winter and I don't have hot water supply, and they've showed me that they don't care about their tenants. Is the place suited for professionals as stated on their adverti*****ts? NO!!
0 replies
44 months ago
Poor service delivery/products never arrived
Poor service delivery. I placed and paid for my order online, and estimated delivery time was 4 - 5 days after payment. 2 weeks later I still don’t have my products. Everyday delivery is cancelled due to some lame excuse. NB: I provided the correct delivery address and contact number. Nobody from IG bothered to even make contact with me. I had to call them to check on the status of my order…everyday after 7 days passed. The responses I got were “your order is out on delivery”, “your case has been escalated” , “we’ve scheduled an urgent delivery for you”…and guess what, I still don’t have my products!!!! Frustrating!!! Now I have to switch over to another product. Thanks a lot IG for your unreliable service. Clearly you don’t take your service delivery and customers seriously. I cannot order facial products only to receive them after weeks! For this reason I will be cancelling my order and membership with IG . This has been a big inconvenience for me yet you expect me as your so-called “ambassador “ to recommend your products to friends and family. There is no way I will ever refer anyone to use your products. If anyone is considering using their products, just know that their delivery and collection services(which was another pain I experienced) will inconvenience you, big time.
74 replies
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3 (100%)