TN
Tanya N
Active since Sep 2022
5
Reviews
0
Industries
Reviews
5 reviews26 months ago
Horrible post-purchase service!
Big Boy Goodwood When we went to buy a bike the staff was quick to help, very kind and very responsive. Then the bike gave us problems and because it is still under warranty, the bike was sent back. Since then communication has been horrible. They have been "waiting for an oil seal" for almost two weeks now. When I called them today, they couldn't tell me where the seal is (except that it is in SA), and I asked them to follow up and get back to me. No surprise... they didn't even try to get back to me! I called again and the receptionist answered, and like so many times since the bike went back, she said she will ask the mechanic to get back to me, which he didn't. They have a "whatsapp line" but sadly it is for shoe only because nobody answers any whatsapp messages. I would not recommend them to anyone, except if you love struggling! Poor service, bad communication, and very very slow (without any reason - trust me, I asked).
0 replies
30 months ago
Vodacom is *****! Steer clear!
After requesting my contract to be cancelled in October 2022, and receiving confirmation that it has been cancelled on the 8th of May 2023 (yes, it took that long for Vodacom to action the cancellation), I started receiving calls from Vodacom this week saying that I owe them R800+ on my cancelled contract. I have been struggling to cancel this contract since October 2022. They told me I had to pay a cancellation fee of R500, which I did, and the account was paid up fully when I received my confirmation that it has been cancelled. I even have a statement showing I didn't owe anything to Vodacom. Vodacom is by far the most ********* company I have come across. On Monday, when I received the first call, I explained to the consultant talking to me that he should check the system, to which he said that he cannot do anything if there is no confirmation. I explained to him that there is a confirmation and that I was in communication with HO to cancel the contract because there was a dispute. The consultant hung up on me. Today I received another call, and again, as I am explaining that she should look at the system because it should be reflecting, she hung up on me. Before that I asked her what the money is for since the contract was cancelled a long time ago, and she indicated that it is payments outstanding since January 2023. She couldn't tell me what payments this is however. I would like to warn anybody trying to sign up with Vodacom. They are very easy to help you get a contract, but to cancel the contract will be a life-death situation, and it seems you can only get out of a contract with Vodacom is through death (and they might actually haunt your loved-ones). I have requested assistance from HO again to try and get clarity, however they have not responded to any of my e-mails. I also reported the first consultant for his rude behaviour, but nobody has come back to me (I guess it's company culture to ignore clients unless they owe you money). When help is needed, they are no-where to be found, but if they call for ******** collections, they will call you every day to try and get that money, regardless if you really owe them or if it is just the system that is not updated. PS. It is apparently not the work of the Vodacom employees to ensure that the system is updated, but your responsibility as the client to ensure that all communication is in place and if there is a dispute, you better have all your documentation together because it will not be logged on the system and you will have to provide them with that information (AGAIN). I am deeply disappointed and frustrated with the type of service I received from Vodacom. In my previous review I mentioned that they are money driven and not client orientated, and I was hoping that they will change my mind, but I see that this is still the case.
524 replies
31 months ago
Relocation - Cape Town to Centurion
I received absolutely amazing service from Ano's. When they collected my non-runner, the battery was flat because we haven't used it some time, and Pride and his team was so helpful. They went out of their way to assist me to get the battery working to get the car into neutral and loaded. When loading the car they took great care to ensure that everything happens smoothly. The loading of the car (after they assisted with the battery) didn't even take 30 minutes. They are efficient and professional and very helpful! Besides the loading of the car, I received friendly service from the office. Angela kept me up to date throughout the process and she was swift when replying to my e-mails and always friendly and professional. I would highly recommend Ano's for any transport relocation needs. They are excellent!
131 replies
37 months ago
Money-Hungry Vodacom
Here I am with another complaint about Vodacom 😓 In November I cancelled my contract with Vodacom. Thursday, I receive an e-mail saying that they are going to hand me over for not paying my account. I was shocked at this, since I wasn't even aware that I still have a contract with Vodacom! I forwarded this to the agent that previously assisted me to cancel the contract, asking why this account, which I have cancelled, is now in arrears? Yesterday I receive a call from Vodacom offering me a new contract with added benefits. I explained to the agent that I cancelled my account and that it was unfortunately not resolved in November as I requested. She then went on the explain to me that she can see on the system that the account is in arrears. I was shocked! How can Vodacom offer me a new contract when they can so clearly see that the account is in arrears? I feel that Vodacom has reached a new low, not caring about the customer as long as their money-hungry pockets are filled. I sent out anther e-mail this morning to request this to be resolved. Hopefully this time we can finalize this matter. However, I feel like I should make people aware that their needs will not come first with Vodacom, but their money will definitely be welcomed. Be aware who you choose as your service provider. Getting out of a contract with Vodacom is practically impossible. I hope this can help somebody...
106 replies
43 months ago
Horrible Service
I am deeply disappointed at the service received from Vodacom I paid my account up on the 20th of August, and shortly after I paid up, my account was cut off. I have been contacting Vodacom on several occasions for assistance, and I always get the same answer: "We will activate within the next 48 hours". It has now been more than a month that I cannot use my cellphone because of this. I paid my account at the branch. After the account was cut off 3 days later, I called Vodacom to find out what was going on. The service consultant advised me to go back to the branch. I went BACK to the branch, where they called the accounts department and the accounts department said that they will assist with opening up the account within 48 hours. After 2 days (I was being lenient with the time), the account was still not open. I called the accounts department to find out what was going on, and they advised me that I needed to send the proof of payment to them (note that this wasn't at any point communicated to me previously). I did so, and called the accounts department back two hours after submitting the documentation to ask if they had received it. The lady confirmed that the service will be open within 48 hours. A week later my account was still not open. I went BACK to the branch to assist me, and they told me there is nothing they can do besides give me the contact details of the accounts department as this is the department that deals with the account. It is now more than a month and I still don't have the account activated. I am very unhappy and feel that I have used all resources possible to try and solve this from my side, even though this is NOT my mistake. I asked the consultant at the branch if I can cancel my account, since Vodacom obviously doesn't want me as a customer and because I only have left until December on my contract, but they informed me that I can only cancel in December or I will pay a penalty.
266 replies
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4 (80%)