DE
DAPHNE E
Active since Oct 2022
13
Reviews
0
Industries
Reviews
13 reviews1 month ago
Refund issues
Refund issues I am sending emails like a crazy person, just to find out about my refund. Their call Center agents are friendly but their refunds take forever. Do better with that
112 replies
2 months ago
Mooney and Ford and Standard bank are a Dishonest companies.
I was in arrears with Standard bank. Mooney and Ford harassed me to make a payment at a discounted rate. Which I did. It was settled and I received my paid up letter. Only problem is that they did not communicate that to Standard bank or Experian. I need them to clear my name because my debt is paid up.
0 replies
3 months ago
PEP Home Fleurdal mall
If I could give this store 5 below 0 for bad service. Pep Home at Fleurdal mall is the worst. I bought my son a Hisense phone at this store and paid by card. We lost the original slip but still have bank proof of payment. The lady who I assume is the supervisor is blatantly sending us from pillar to post. She wanted the slip, we went to enquire at the other Pep stores at Fleurdal mall about slips and returns and they confirmed that they can do a reprint slip, I have proof that I paid for the device on my bank statement. Now, I am stuck with a phone that freezes on the boot screen and does not go any further than the power on screen. She kept saying she will help if we bring this and that but when we get there she sends us back with the phone saying she wants the original slip. So for a store as big as PEP, they don't keep record of what they sell? I mean they can match it to the transaction number on my bank statement proof of payment? PEP Home fleurdal, you are nasty and ******. This phone has a software fault that is obviously not our fault. If it was negligence, I would take accountability. What bad service.
0 replies
11 months ago
1life not responding to customer emails.
I don't know how to feel about 1life. They are blatantly ignoring emails to customer services about 2 outstanding premiums I have paid to catch up, along with a 3rd premium for the current month. Then proceeds to send an email about the outstanding premium for said current month. After numerous calls and emails, I am doubtful what will happen in case of an unfortunate event. I have provided them with 3 proof of payments which I made online via their link. No reply on that. Their online funeral policy website has shown that I have 2 outstanding premiums which I have covered along with the 3rd premium for the current month. After payment, their online portal payment records has suddenly vanished. And we wonder why people struggle with claims. They cannot allocate payments properly. We are all struggling, but we do what we can to keep up. Please do better 1life.
106 replies
12 months ago
mtn payment allocation incompetence
This is the second time writing about MTN. They are seriously so *********** allocating payments. I have sent proof of payment to the emails they gave me and they respond by saying my account is in arrears even when I have sent proof of payments many times. How can I get out of this contract. Someone help me.
0 replies
14 months ago
Payment allocation nightmare
I am really disappointed in MTN compatibility to allocate a payment that has been made on the 2nd of February 2025 from the same bank account I always use, using the same reference as always. Like literally nothing has changed. Yes, I paid a bit later than usual. Yes I paid an estimate that was about R200 short. But, for some reason they cannot allocate the payment when I have sent it to them multiple times. To many different MTN email addresses. Like how does a payment get lost that has literally the same credentials as every other month?? It's very stressful since my account has since been doubled in an outstanding amount of 4k, when I was just R200 short?? Make it make sense MTN. Up until today? You cannot allocate a payment with customer ID number as reference??
0 replies
21 months ago
MTN Data carrier billing on Google play store is useless
MTN is the worst, firstly the contract installment amount on mtn contract is forever getting higher and higher, Secondly I have been calling MTN customer care about an issue that I have paying via Data Carrier billing on the Google play store, the lady I spoke to transferred me to the technical department that has nothing to do with billing then I had to call them back again to explain that the Google team has assessed my account and the issue is with MTN. Then they sent me to the MTN store because they couldn't assist me via the call center. I drive miles away only ro find out the the call center is supposed ro be able ro assist with DCB and spend limits. Here I am still without a solution, after wasting time money and much expensive petrol but come time for me to pay my contract, they send me high bills for spend limits that I can't even use on Google play store. They can have their phone back. Useless network. I'm very angry. Google even sent an email to prove to them that I have Goodstanding with them and the problem is with MTN....still no solution with MTN DCB...
0 replies
32 months ago
Thanks Nasreen at uConnect for checking in about the Amazing Vouchers saga
Thanks Nasreen at uConnect for checking in about the Amazing Vouchers saga. I hope I got your name right. You were very helpful and efficient. It's all sorted and Chantel De Beer @Amazing Vouchers for doing the cancellation. Your efforts are appreciated.
0 replies
32 months ago
Does Cell C and uConnect know how Amazing Vouchers is tricking us out of our monies
Does Cell C and uConnect know how Amazing Vouchers is tricking us out of our monies. I added Cell C because I recharge uConnect with CellC airtime. I would like to know what they have to say. I am their customer because Amazing Vouchers trick us
131 replies
32 months ago
I have no problem with uConnect, but how do they let Amazing vouchers get away with tricking their customers like that
I have no problem with uConnect, but how do they let Amazing vouchers get away with tricking their customers like that. I mean do they not have a say when the two companies are linked. And also why is Cell C not saying anything since I buy Cell C airtime for Uconnect. I'm just asking. Who's fooling who here
0 replies
Review Distribution
5 Star
2 (15.384615384615385%)
4 Star
0 (0%)
3 Star
1 (7.6923076923076925%)
2 Star
2 (15.384615384615385%)
1 Star
8 (61.53846153846154%)