IG
Innocentia G
Active since Oct 2022
3
Reviews
0
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Reviews
3 reviews21 months ago
Terrible customer service
There, I had the worst experience ever with that Vikash person! By itself, the dealership is a swindle. I booked my car in for a clutch replacement in April 2024, and when I got a call from Vikash while I was at work, he informed me that my car had been inspected and that many things needed to be fixed. Their quote was around R43k, which shocked me because I had only brought my car there for a clutch replacement. Originally, when I phoned prior to bringing my car in, I spoke with a man from the Part Department about the price of the clutch and further inquired about labor, It was four hours, but he wasn't sure how much it cost each hour. But, Vikash gave me a quote over the phone for seven hours at a rate of about R1100 per hour. I obviously brought my car there for a clutch and four hours of labor, thus I did not approve of the two hours for stripping. After we got into a heated disagreement, I went to the dealership and explained everything to Josh, the manager, and he called the technician to go over the quotation. The technician claimed that every item on the list needed to be fixed. The manager ostensibly asked to review the quotation and seemed to have given me 10% off of everything; the final quote came to R16 K, which I paid. In early May, I picked up my vehicle. Two months later, I was driving back to work when I noticed the spanner indication on the dashboard and my car was in limp mode. I drove the car to Ford again so they could verify the problem because I had just rectified it. I was astonished to learn that I would have to spend R2,500 for a diagnostic check to find out exactly what was wrong with the car, especially considering I had just had it fixed. The same person who helped me earlier went to the manager and, after speaking with him, returned, said that I would be charged R1265 to have the car checked out because they "KNOW" me. Later, at around 13:00, I received a call from them stating that they had evaluated the car and found numerous possibilities that may be the source of the current fault. They wanted to run a fuel sample test, which would cost an additional R1800. I became quite irate since they were still unable to identify the problem with the automobile, making R1265 completely pointless. Josh, the manager, took over after I was transferred. He negotiated a waiver of the diagnostic price, and now I only have to pay R1800 for the fuel check. The results will not be available for two weeks as they do it in Johannesburg. I'll be unable to operate the vehicle!!! Thank you, but this is the only vehicle I regularly use for work! told them no, I'm going somewhere else with my car. they gave me a job card with the following potential causes listed on it and I paid R1265 for NOTHING when I got there. They are still unsure of what's wrong with the car. Fuel quality, issues with the base engine, the cooling system, spark plug damage, improper or corroded connections on the ignition system harness, connectors, lean fuel injector over time, oil and filter changes beyond recommended intervals, restriction on the charge air cooler, and damaged PMC diagnostic tools are all causes for concern. etc. following my car's two-month repair visit, and failed to disclose any of the above. This dealership and management are the worst things ever!
0 replies
24 months ago
BAD SEAFOOD BOIL
OMG I ordered seafood boil from this place and believe me when I say this was extremely awful; there was no option on Uber for portion size, and the portion was tiny. Furthermore, there's no side sauce. It smelled awful, was unseasoned, and terrible. after waiting for an hour. Definitely not recommended. I threw it away, so now I'm starving :( ;( 207 Lenham Dr, Westham, Phoenix, 4068
0 replies
43 months ago
AWESOME EXPERIENCE
Thank you African Bank , I applied for an online loan on the 05/10/2022 and was paid this morning 07/10/2022 with no hassles, HAPPY CLIENT !!
133 replies
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