CK
CMH Kempster Ford Umhlanga
Unclaimed Business
CK
CMH Kempster Ford Umhlanga
Unclaimed Business
2 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
Ranked In Automotive
#44NPS Score
0Unlikely
Ranking
#44
in Automotive
NPS Score
0
Recommended: Unlikely
Review Distribution
3|2 Reviews
Jun '25 - May '26
5(50%)
4(0%)
3(0%)
2(0%)
1(50%)
5(50%)
4(0%)
3(0%)
2(0%)
1(50%)
Recent reviews (2)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceNP
Niel P
1 reviews | Active since Jan 2020
3 Dec 2025, 05:43
Kempster Ford - Cornubia
🌟 KEMPSTER FORD CORNUBIA – OUTSTANDING SERVICE! 🌟 After a month of visiting countless dealerships and test-driving multiple cars, I finally found the one that truly stands out. The team at Kempster Ford Cornubia – Wayne Mayberry (Dealer Principal), Charity, Alice, Don, and Zaid – were exceptional from start to finish. No long stories. No hidden costs. Just honest service, real professionalism, and vehicles readily available for immediate delivery. I started my finance application and within 24 hours, I drove home in my brand-new Ford Ranger Wildtrak. That’s the level of efficiency and teamwork you don’t find often. I personally recommend this dealership to everyone looking to purchase a car. They have truly earned my respect and a full 10/10 rating. Well done to an incredible team! 🚙💙🔥 #KempsterFordCornubia #FordRangerWildtrak #CustomerServiceExcellence #10OutOf10 #HighlyRecommended #DurbanDealers #HonestService
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Niel P
1 reviews | Active since Jan 2020
3 Dec 2025, 05:43
Kempster Ford - Cornubia
🌟 KEMPSTER FORD CORNUBIA – OUTSTANDING SERVICE! 🌟 After a month of visiting countless dealerships and test-driving multiple cars, I finally found the one that truly stands out. The team at Kempster Ford Cornubia – Wayne Mayberry (Dealer Principal), Charity, Alice, Don, and Zaid – were exceptional from start to finish. No long stories. No hidden costs. Just honest service, real professionalism, and vehicles readily available for immediate delivery. I started my finance application and within 24 hours, I drove home in my brand-new Ford Ranger Wildtrak. That’s the level of efficiency and teamwork you don’t find often. I personally recommend this dealership to everyone looking to purchase a car. They have truly earned my respect and a full 10/10 rating. Well done to an incredible team! 🚙💙🔥 #KempsterFordCornubia #FordRangerWildtrak #CustomerServiceExcellence #10OutOf10 #HighlyRecommended #DurbanDealers #HonestService
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Dane G
1 reviews | Active since Jan 2020
7 Oct 2025, 05:06
TERRIBLE SERVICE FROM WORKSHOP AT FORD CMH UMHLANGA
Dear Ford Customer Service, I am writing to formally raise a concern regarding a recent service experience with my Ford EcoSport, which resulted in a costly and inconvenient misdiagnosis. I brought my vehicle in for its annual service, during which the check engine light was also reported. As part of the service, your technicians diagnosed the issue as a faulty catalytic converter and recommended it be replaced. However, immediately after collecting the vehicle from your service center, I noticed the engine began misfiring which i reported on call from your branch — an issue that had not occurred prior. I then proceeded to take your diagnosis advice and replace catalyc converter which never made a difference as well as engine light never went off. Concerned, I had the vehicle independently assessed at my own cost with car time umhlanga in front of me in their workshop . The subsequent diagnosis revealed that the number 1 spark plug was burnt, they replaced it same in front of me and this solved the problem. Notably, the spark plugs were replaced during the recent service conducted by your team. This raises two serious concerns: Why was a faulty spark plug — a basic engine component — not identified during the initial service and diagnosis? Why was the vehicle returned to me in a worse condition than when it was brought in? This misdiagnosis not only led to unnecessary replacement of the catalytic converter but also caused further inconvenience, financial burden, and loss of trust in the quality of service provided by Ford. The converter is still on hand to prove that this was not blocked as mentioned. I am therefore requesting: A full explanation of the work carried out during the service, including diagnostics report printed and performed. Clarification on how the spark plug issue was overlooked, despite plug replacement being part of the service. A replacement of the spark plug and old burnt one to be handed over to ford A reimbur*****t for the costs I incurred due to the incorrect diagnosis which i paid R1900. 00 ex vat thinking that Ford will be correct— including the catalytic converter replacement and the external diagnostic service. I trust Ford values its customers and will handle this matter with the seriousness it deserves. Please acknowledge receipt of this email and advise on the next steps for resolution. I look forward to your prompt response.
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Dane G
1 reviews | Active since Jan 2020
7 Oct 2025, 05:06
TERRIBLE SERVICE FROM WORKSHOP AT FORD CMH UMHLANGA
Dear Ford Customer Service, I am writing to formally raise a concern regarding a recent service experience with my Ford EcoSport, which resulted in a costly and inconvenient misdiagnosis. I brought my vehicle in for its annual service, during which the check engine light was also reported. As part of the service, your technicians diagnosed the issue as a faulty catalytic converter and recommended it be replaced. However, immediately after collecting the vehicle from your service center, I noticed the engine began misfiring which i reported on call from your branch — an issue that had not occurred prior. I then proceeded to take your diagnosis advice and replace catalyc converter which never made a difference as well as engine light never went off. Concerned, I had the vehicle independently assessed at my own cost with car time umhlanga in front of me in their workshop . The subsequent diagnosis revealed that the number 1 spark plug was burnt, they replaced it same in front of me and this solved the problem. Notably, the spark plugs were replaced during the recent service conducted by your team. This raises two serious concerns: Why was a faulty spark plug — a basic engine component — not identified during the initial service and diagnosis? Why was the vehicle returned to me in a worse condition than when it was brought in? This misdiagnosis not only led to unnecessary replacement of the catalytic converter but also caused further inconvenience, financial burden, and loss of trust in the quality of service provided by Ford. The converter is still on hand to prove that this was not blocked as mentioned. I am therefore requesting: A full explanation of the work carried out during the service, including diagnostics report printed and performed. Clarification on how the spark plug issue was overlooked, despite plug replacement being part of the service. A replacement of the spark plug and old burnt one to be handed over to ford A reimbur*****t for the costs I incurred due to the incorrect diagnosis which i paid R1900. 00 ex vat thinking that Ford will be correct— including the catalytic converter replacement and the external diagnostic service. I trust Ford values its customers and will handle this matter with the seriousness it deserves. Please acknowledge receipt of this email and advise on the next steps for resolution. I look forward to your prompt response.
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Nirasha M
1 reviews | Active since Jan 2020
17 Mar 2025, 07:39
Ford Kempster Umhlanga
I purchased a New 2025 Ford Everest Sport on the 27 Feb 2025. Only to come home and find that I received a 2024 model. The dealership proceeded to tell me that the vehicle was registered as a 2025. Registration and model impact insurance and trade-in as well as Market value. Needless to say further to that the smash and grab installed was scratchy. Clearly no quality check was completed. I trust that you are well. As discussed, I received a 2024 vehicle and when I questioned the Sales Manager and Customer Service agent at the branch, they told me that the date on the Ford Pass only indicated the manufacturing date and not the model date. I made it clear I wanted a 2025 model and was **** to by the Sales manager, sales agent and customer service agent. It was indicated on the attached invoice that it would be a 2025 model vehicle. I however received a 2024. The invoice indicated that I would receive a 2025 model. This is *****. I would appreciate that the right vehicle and model be delivered to me and in good condition. I cannot believe this service. The smash and grab on the vehicle was scratchy upon collection and then I headed to Durban from Richards Bay at my own cost to have this repaired. The supplier fitting the smash and grab made an error, and I did not receive the vehicle in time. I was then late in returning home, as the Supplier proceeded to correct their error which is still not correct. I have had 2 Ford vehicles in the past, a Ford Everest and a Ford Wild Trak and never had this experience. I am an avid Ford Fan.
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Nirasha M
1 reviews | Active since Jan 2020
17 Mar 2025, 07:39
Ford Kempster Umhlanga
I purchased a New 2025 Ford Everest Sport on the 27 Feb 2025. Only to come home and find that I received a 2024 model. The dealership proceeded to tell me that the vehicle was registered as a 2025. Registration and model impact insurance and trade-in as well as Market value. Needless to say further to that the smash and grab installed was scratchy. Clearly no quality check was completed. I trust that you are well. As discussed, I received a 2024 vehicle and when I questioned the Sales Manager and Customer Service agent at the branch, they told me that the date on the Ford Pass only indicated the manufacturing date and not the model date. I made it clear I wanted a 2025 model and was **** to by the Sales manager, sales agent and customer service agent. It was indicated on the attached invoice that it would be a 2025 model vehicle. I however received a 2024. The invoice indicated that I would receive a 2025 model. This is *****. I would appreciate that the right vehicle and model be delivered to me and in good condition. I cannot believe this service. The smash and grab on the vehicle was scratchy upon collection and then I headed to Durban from Richards Bay at my own cost to have this repaired. The supplier fitting the smash and grab made an error, and I did not receive the vehicle in time. I was then late in returning home, as the Supplier proceeded to correct their error which is still not correct. I have had 2 Ford vehicles in the past, a Ford Everest and a Ford Wild Trak and never had this experience. I am an avid Ford Fan.
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wayne E
1 reviews | Active since Jan 2020
22 Jan 2025, 08:19
Worst Experience Ever
My wife booked her car in for a service Advised by Vikash to have the jets cleaned Gave the go ahead The very next day the engine warning light comes on brought car back to dealership Told that the car needs to replace a part approximately 4500 Agreed to have it repaired Ford fitted the part In a matter of hours after collecting the vehicle the engine light came on again Took the car back After further testing and diagnosis I was told the vehicle the vehicle needs to replace another part at approximately 6000 Spoke to the Dealer Principle who said they would be doing further tests After doing further tests we where advised that the Ecu /Computer Brain is faulty Cost to replace 21000 I was horrified to establish that Ford had removed parts from the vehicle and tested my vehicle with parts taken off another vehicle No Consent or Authority given My guts feeling told me to get a second opinion I did this and the problem was solved Car back on the road within a couple of hours
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wayne E
1 reviews | Active since Jan 2020
22 Jan 2025, 08:19
Worst Experience Ever
My wife booked her car in for a service Advised by Vikash to have the jets cleaned Gave the go ahead The very next day the engine warning light comes on brought car back to dealership Told that the car needs to replace a part approximately 4500 Agreed to have it repaired Ford fitted the part In a matter of hours after collecting the vehicle the engine light came on again Took the car back After further testing and diagnosis I was told the vehicle the vehicle needs to replace another part at approximately 6000 Spoke to the Dealer Principle who said they would be doing further tests After doing further tests we where advised that the Ecu /Computer Brain is faulty Cost to replace 21000 I was horrified to establish that Ford had removed parts from the vehicle and tested my vehicle with parts taken off another vehicle No Consent or Authority given My guts feeling told me to get a second opinion I did this and the problem was solved Car back on the road within a couple of hours
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Replies (0)nM
nkululeko M
1 reviews | Active since Jan 2020
9 Dec 2024, 17:44
Great Review
⭐⭐⭐⭐⭐ We recently had the pleasure of purchasing a vehicle from Ford Kempster in Umhlanga, and the experience was exceptional. A special thank you to Shrivar, the sales executive, and Sanjula, the financial manager, for their outstanding service throughout the process. Although the process took longer than anticipated, it truly didn’t feel like it at all. Shrivar’s professionalism, patience, and attentiveness made us feel comfortable and informed at every step. Sanjula’s expertise and guidance in handling the financial aspects were equally impressive, ensuring everything was smooth and transparent. What stood out most was the warm hospitality we received from the entire Ford Kempster team. Being introduced to the team and experiencing such a welcoming atmosphere was a pleasant surprise that made the entire experience feel personal and special. Thank you to Shrivar, Sanjula, and the Ford Kempster team for going above and beyond. We couldn’t be happier with our purchase and the service we received. Highly recommended!
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nkululeko M
1 reviews | Active since Jan 2020
9 Dec 2024, 17:44
Great Review
⭐⭐⭐⭐⭐ We recently had the pleasure of purchasing a vehicle from Ford Kempster in Umhlanga, and the experience was exceptional. A special thank you to Shrivar, the sales executive, and Sanjula, the financial manager, for their outstanding service throughout the process. Although the process took longer than anticipated, it truly didn’t feel like it at all. Shrivar’s professionalism, patience, and attentiveness made us feel comfortable and informed at every step. Sanjula’s expertise and guidance in handling the financial aspects were equally impressive, ensuring everything was smooth and transparent. What stood out most was the warm hospitality we received from the entire Ford Kempster team. Being introduced to the team and experiencing such a welcoming atmosphere was a pleasant surprise that made the entire experience feel personal and special. Thank you to Shrivar, Sanjula, and the Ford Kempster team for going above and beyond. We couldn’t be happier with our purchase and the service we received. Highly recommended!
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Sibusiso L
1 reviews | Active since Jan 2020
1 Oct 2024, 04:00
Car not returned
A friend has bought a Renault Triber from this dealership. Upon arrival in Richards Bay they picked up a few issues with the car which forced them to return it. The radio has a password that neither the agent knows. When putting reverse gear there was noise and on the back door there was a dent. The car was returned to the dealership on the 9th of September 2024 and has since not returned. The agent, Gugu has given many dates for the car to be picked up on but also got canceled.
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Sibusiso L
1 reviews | Active since Jan 2020
1 Oct 2024, 04:00
Car not returned
A friend has bought a Renault Triber from this dealership. Upon arrival in Richards Bay they picked up a few issues with the car which forced them to return it. The radio has a password that neither the agent knows. When putting reverse gear there was noise and on the back door there was a dent. The car was returned to the dealership on the 9th of September 2024 and has since not returned. The agent, Gugu has given many dates for the car to be picked up on but also got canceled.
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Innocentia G
1 reviews | Active since Jan 2020
11 Jul 2024, 07:59
Terrible customer service
There, I had the worst experience ever with that Vikash person! By itself, the dealership is a swindle. I booked my car in for a clutch replacement in April 2024, and when I got a call from Vikash while I was at work, he informed me that my car had been inspected and that many things needed to be fixed. Their quote was around R43k, which shocked me because I had only brought my car there for a clutch replacement. Originally, when I phoned prior to bringing my car in, I spoke with a man from the Part Department about the price of the clutch and further inquired about labor, It was four hours, but he wasn't sure how much it cost each hour. But, Vikash gave me a quote over the phone for seven hours at a rate of about R1100 per hour. I obviously brought my car there for a clutch and four hours of labor, thus I did not approve of the two hours for stripping. After we got into a heated disagreement, I went to the dealership and explained everything to Josh, the manager, and he called the technician to go over the quotation. The technician claimed that every item on the list needed to be fixed. The manager ostensibly asked to review the quotation and seemed to have given me 10% off of everything; the final quote came to R16 K, which I paid. In early May, I picked up my vehicle. Two months later, I was driving back to work when I noticed the spanner indication on the dashboard and my car was in limp mode. I drove the car to Ford again so they could verify the problem because I had just rectified it. I was astonished to learn that I would have to spend R2,500 for a diagnostic check to find out exactly what was wrong with the car, especially considering I had just had it fixed. The same person who helped me earlier went to the manager and, after speaking with him, returned, said that I would be charged R1265 to have the car checked out because they "KNOW" me. Later, at around 13:00, I received a call from them stating that they had evaluated the car and found numerous possibilities that may be the source of the current fault. They wanted to run a fuel sample test, which would cost an additional R1800. I became quite irate since they were still unable to identify the problem with the automobile, making R1265 completely pointless. Josh, the manager, took over after I was transferred. He negotiated a waiver of the diagnostic price, and now I only have to pay R1800 for the fuel check. The results will not be available for two weeks as they do it in Johannesburg. I'll be unable to operate the vehicle!!! Thank you, but this is the only vehicle I regularly use for work! told them no, I'm going somewhere else with my car. they gave me a job card with the following potential causes listed on it and I paid R1265 for NOTHING when I got there. They are still unsure of what's wrong with the car. Fuel quality, issues with the base engine, the cooling system, spark plug damage, improper or corroded connections on the ignition system harness, connectors, lean fuel injector over time, oil and filter changes beyond recommended intervals, restriction on the charge air cooler, and damaged PMC diagnostic tools are all causes for concern. etc. following my car's two-month repair visit, and failed to disclose any of the above. This dealership and management are the worst things ever!
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Innocentia G
1 reviews | Active since Jan 2020
11 Jul 2024, 07:59
Terrible customer service
There, I had the worst experience ever with that Vikash person! By itself, the dealership is a swindle. I booked my car in for a clutch replacement in April 2024, and when I got a call from Vikash while I was at work, he informed me that my car had been inspected and that many things needed to be fixed. Their quote was around R43k, which shocked me because I had only brought my car there for a clutch replacement. Originally, when I phoned prior to bringing my car in, I spoke with a man from the Part Department about the price of the clutch and further inquired about labor, It was four hours, but he wasn't sure how much it cost each hour. But, Vikash gave me a quote over the phone for seven hours at a rate of about R1100 per hour. I obviously brought my car there for a clutch and four hours of labor, thus I did not approve of the two hours for stripping. After we got into a heated disagreement, I went to the dealership and explained everything to Josh, the manager, and he called the technician to go over the quotation. The technician claimed that every item on the list needed to be fixed. The manager ostensibly asked to review the quotation and seemed to have given me 10% off of everything; the final quote came to R16 K, which I paid. In early May, I picked up my vehicle. Two months later, I was driving back to work when I noticed the spanner indication on the dashboard and my car was in limp mode. I drove the car to Ford again so they could verify the problem because I had just rectified it. I was astonished to learn that I would have to spend R2,500 for a diagnostic check to find out exactly what was wrong with the car, especially considering I had just had it fixed. The same person who helped me earlier went to the manager and, after speaking with him, returned, said that I would be charged R1265 to have the car checked out because they "KNOW" me. Later, at around 13:00, I received a call from them stating that they had evaluated the car and found numerous possibilities that may be the source of the current fault. They wanted to run a fuel sample test, which would cost an additional R1800. I became quite irate since they were still unable to identify the problem with the automobile, making R1265 completely pointless. Josh, the manager, took over after I was transferred. He negotiated a waiver of the diagnostic price, and now I only have to pay R1800 for the fuel check. The results will not be available for two weeks as they do it in Johannesburg. I'll be unable to operate the vehicle!!! Thank you, but this is the only vehicle I regularly use for work! told them no, I'm going somewhere else with my car. they gave me a job card with the following potential causes listed on it and I paid R1265 for NOTHING when I got there. They are still unsure of what's wrong with the car. Fuel quality, issues with the base engine, the cooling system, spark plug damage, improper or corroded connections on the ignition system harness, connectors, lean fuel injector over time, oil and filter changes beyond recommended intervals, restriction on the charge air cooler, and damaged PMC diagnostic tools are all causes for concern. etc. following my car's two-month repair visit, and failed to disclose any of the above. This dealership and management are the worst things ever!
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Kenneth S
1 reviews | Active since Jan 2020
22 Sept 2023, 16:13
Service manager says doing favour when I have warranty
Joch the service manager had no way how to speak to a customer there no such thing as his doing us favour that's what he tells me cause I told him off he treattened me he will make sure he drops my warranty cause I told him there's no such thing as favour when I paid my money,his saying his the manganer n ford will listen to him ,as a manager he has no customer service my van was there for 3 days just to do brakes then to hear that I mustn't complain cause his doing me a favour
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Kenneth S
1 reviews | Active since Jan 2020
22 Sept 2023, 16:13
Service manager says doing favour when I have warranty
Joch the service manager had no way how to speak to a customer there no such thing as his doing us favour that's what he tells me cause I told him off he treattened me he will make sure he drops my warranty cause I told him there's no such thing as favour when I paid my money,his saying his the manganer n ford will listen to him ,as a manager he has no customer service my van was there for 3 days just to do brakes then to hear that I mustn't complain cause his doing me a favour
0
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