DG
Dane G
Active since Dec 2018
7
Reviews
0
Industries
Reviews
7 reviews6 months ago
TERRIBLE SERVICE FROM WORKSHOP AT FORD CMH UMHLANGA
Dear Ford Customer Service, I am writing to formally raise a concern regarding a recent service experience with my Ford EcoSport, which resulted in a costly and inconvenient misdiagnosis. I brought my vehicle in for its annual service, during which the check engine light was also reported. As part of the service, your technicians diagnosed the issue as a faulty catalytic converter and recommended it be replaced. However, immediately after collecting the vehicle from your service center, I noticed the engine began misfiring which i reported on call from your branch — an issue that had not occurred prior. I then proceeded to take your diagnosis advice and replace catalyc converter which never made a difference as well as engine light never went off. Concerned, I had the vehicle independently assessed at my own cost with car time umhlanga in front of me in their workshop . The subsequent diagnosis revealed that the number 1 spark plug was burnt, they replaced it same in front of me and this solved the problem. Notably, the spark plugs were replaced during the recent service conducted by your team. This raises two serious concerns: Why was a faulty spark plug — a basic engine component — not identified during the initial service and diagnosis? Why was the vehicle returned to me in a worse condition than when it was brought in? This misdiagnosis not only led to unnecessary replacement of the catalytic converter but also caused further inconvenience, financial burden, and loss of trust in the quality of service provided by Ford. The converter is still on hand to prove that this was not blocked as mentioned. I am therefore requesting: A full explanation of the work carried out during the service, including diagnostics report printed and performed. Clarification on how the spark plug issue was overlooked, despite plug replacement being part of the service. A replacement of the spark plug and old burnt one to be handed over to ford A reimbur*****t for the costs I incurred due to the incorrect diagnosis which i paid R1900. 00 ex vat thinking that Ford will be correct— including the catalytic converter replacement and the external diagnostic service. I trust Ford values its customers and will handle this matter with the seriousness it deserves. Please acknowledge receipt of this email and advise on the next steps for resolution. I look forward to your prompt response.
0 replies
7 months ago
CSOS OMBUDSMAN - IGNORANCE ON SERIOUS FLOODING MATTER,
Reported my case in April 2025 with a valid reference number on hand CSOS-598/KZN/25. Matter has been awaiting adjudication since then. My flat has been flooding everytime it rains because of no stormwater pipes on that section of the property UTH management have played no role regarding this matter and have ignore all calls for assistance. My Tenants have moved out in July 2025 and no source off income on the property.
53 replies
10 months ago
MSA REIMBUR*****T
waiting for medical aid reimbur*****t from Jan 2025. Sizwe has been deducting monthly contributions after termination for up to 3 months and still no refund has been made. As a pensioner this is disappointing from a big medical scheme 3 sixty health Mr Charles Van Rooyen has been ignoring all emails and calls. refund amount due is R7100.00
53 replies
28 months ago
MAKRO TERRIBLE SERVICE ON BENNET READ TUMBLE DRYER WARRANTY CLAIM.
Purchased bennet read tumble dryer in April 2023 this unit is still under warranty and no longer works. Called in on the 11th Dec 2023 makro warranty department has said 24 to 48hour turn around it is now 1 weel later and no contact. Makro keeps changing their policy and is now saying 2 weeks turnaround time. Have never experience service like this. First and last appliance purchase from MAKRO.
129 replies
51 months ago
Vumatel and Webafrica
What a nightmare , i have vumatel fibre and isp afrihost. Line was activated and working since Dec.2021 until i decided to cancel and change isp to webafrica starting 01.02.2022. Webafrica debited me on the 7 Jan 2022 for activation 01.02.2022 till now no one seems to know whats going on. I have an inactive fibre line no internet etc... . Such shocking service from both Webafrica and Vumatel especially taking your money and no service or back up.
0 replies
88 months ago
Double Payments for British Airways Comair ! Poor Service.
Checked in 24 hours before the flight departed, on checking in purchased extra baggage allowance for R330.00 on completing the transaction and money being debited off my account - British airways website had alerted an error and log me out. Upon arrival at check in ground hostess made me purchase again even though I showed proof of payment. Now I have actually paid twice. Poor Service.
0 replies
89 months ago
GAME STORE GATEWAY SHOPPING MALL PATHETIC SERVICE
Purchased a KIC Fridge from Game stores Gateway Mall with purchase of an extended warranty policy. This fridge has been giving numerous problems since 3 weeks in which I have called extended warranty department (0800 333 383) they had sent out a tech only to find out fridge cannot be repaired and a credit slip will be sent to the store which was on the 14th December 2018. On 24th December 2018 I received a call from Game head office at 9.30am in which they have mentioned that I can go to the store customer services department get a credit slip choose a new fridge and on delivery of the new fridge they will arrange collection of the old fridge. When I do get to the store customer services knows nothing about this and had referred me to appliances department whom also have no idea what to do, spoken to the store manager Zubair who then told his staff to check procedure in which took 2 hours in store. I had then left and received a call from the store that I should bring the old fridge in - so we pay for delivery of new items to be delivered to your door but we have to arrange old items no matter what size back to store even if it is a manufacture fault and then pay again for the new item back to your door, really does this makes sense. So this morning I have arranged a delivery to store but before going through I have decided to call store manager Zubair and he says that no paperwork from head office has been received so still we cannot take back the old fridge nor get a credit slip (ALSO NO CALLS BACK AND FEED BACK WE AS CUSTOMERS HAVE TO KEEP FOLLOWING UP. I have believed that extended warranty is held by Mutual and federal in which is pathetic service as well as they are very fast to sell you the policy but procedure takes almost 3 weeks and still no way forward. Frozen items in value of 1800.00 was lost but they cover only R500.00 also non of this is mentioned to date- who is covering what. Going over the festive season into the new year with no Fridge. Extended warranty department has received over 20 calls from me but still no responses (THEMBA , NADHIR , SHAEM AND ISMAIL). THANK YOU GAME STORES GATEWAY MALL AND EXTENDED WARRANTY DEPARTMENT FOR PATHETIC SERVICE.
105 replies
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