NM
Nirasha M
Active since May 2023
7
Reviews
0
Industries
Reviews
7 reviews5 months ago
MTN Home Router Never Worked
Almost one year later, I still have not received the refund for the home router I cancelled, which never worked from the outset. I have made several attempts to contact the MTN Business Centre, as I am a business client, yet I continue to receive little to no response. All required details were shared on my end, and despite this, MTN—between the Richards Bay branch and Head Office—cannot locate the documents related to the returned device. However, it has been confirmed that the router was returned. Due to the ongoing delays, lack of accountability, and extremely poor client support, I have since cancelled my business contract and will continue to advise others to do the same.
0 replies
7 months ago
Disappointed in Cielo
My experience with Cielo has been nothing short of unacceptable. What was promised and marketed as a professional, efficient service turned into a drawn-out, frustrating process filled with poor communication, missed timelines, and zero accountability. As it stands today, I am left sitting with damaged tables in my home — and Cielo has not agreed to refund the amounts I paid for these items. This is not only unprofessional, but also *********. Despite repeated follow-ups, there has been no urgency to resolve the issue, no ownership taken, and no respect shown for me as a customer. It feels as though my concerns have been ignored. Cielo positions itself as a trusted partner, yet my experience proves the opposite. They have failed to deliver even the basics of reliable service. This has been a complete waste of time and money, and I cannot recommend them to anyone. I demand a full refund without further delay and expect a formal response from Cielo. Customers should not have to fight this hard-to-get fair treatment.
268 replies
10 months ago
Saddened by MTN
Ordered a home router last year Nov, paid online and upon receipt the device did not work. I proceded to return the device immediately. Visited the branch at the Boardwalk Richards Bay to drop off the device and they were unable to issue and IRMS number, they kept the device for 3 days without providing any details to me. I then went to the store collected it and returned to the other MTN Store at Barbados Bay. The item was returned and I was given an IRMS number and told that I could expect my refund. 6 months later I still dont have the refund, I have been with MTN for more than 20 years and I am utterly disappointed with their service of recent. Consistently informed that a 3rd party called Mondo had the initial opening of then contract so I must go back to them only to be informed that the fund are with MTN who refuses to pay back my money. I just dont know what to do, call the call centre and they have now lost my proof of payment.
0 replies
13 months ago
Ford Kempster Umhlanga
I purchased a New 2025 Ford Everest Sport on the 27 Feb 2025. Only to come home and find that I received a 2024 model. The dealership proceeded to tell me that the vehicle was registered as a 2025. Registration and model impact insurance and trade-in as well as Market value. Needless to say further to that the smash and grab installed was scratchy. Clearly no quality check was completed. I trust that you are well. As discussed, I received a 2024 vehicle and when I questioned the Sales Manager and Customer Service agent at the branch, they told me that the date on the Ford Pass only indicated the manufacturing date and not the model date. I made it clear I wanted a 2025 model and was **** to by the Sales manager, sales agent and customer service agent. It was indicated on the attached invoice that it would be a 2025 model vehicle. I however received a 2024. The invoice indicated that I would receive a 2025 model. This is *****. I would appreciate that the right vehicle and model be delivered to me and in good condition. I cannot believe this service. The smash and grab on the vehicle was scratchy upon collection and then I headed to Durban from Richards Bay at my own cost to have this repaired. The supplier fitting the smash and grab made an error, and I did not receive the vehicle in time. I was then late in returning home, as the Supplier proceeded to correct their error which is still not correct. I have had 2 Ford vehicles in the past, a Ford Everest and a Ford Wild Trak and never had this experience. I am an avid Ford Fan.
106 replies
15 months ago
Very disappointed with the Poor Service
Order delivered on 30 Jan 2025. Item incorrect. Builders online does not allow me to return the item online. I have spent so much time and money making calls to the call centre to rectify with no resolution. They indicated that the item was collected and still today the item remains with me. I have to hang up curtains and cant do so.
53 replies
18 months ago
Game is ridiculous
I purchased a fridge from Game online on the 09th October 2024. It was then delivered on the 11th October 2024. Upon opening the box (as per Game policy) I found together with the courier that the fridge was damaged. I did not take delivery of the fridge and the item was take back by the courier. There was no damage to the box. I sent videos of the dirty and scratched fridge to Game with a copy of the delivery note that indicated the item was damaged. I have since made in access of 30 calls to Game with little or no response. The call centre agents are constantly making excuses and never providing a real update when I ask to speak to a Manager I am told that no one is available. I spent R18999 on the fridge and I have nothing to use right now. I have 2 little children and I am a single mother. I cannot let this money go down the drain.
53 replies
36 months ago
Pathetic service
The worst experience ever. The words fail me. I am shocked that Samsung is affiliated to such a company. The service was awful. I wouldn't advise anyone to ever utilize this company. I took my phone, samsung z Flip 4 to the branch at Richards Bay on the 25th March 2023. The screen was not working and the phone was not flipping correctly. There was no physical damage and the clerk removed my phone cover, after I specifically asked her not to. Thereafter having received no feedback for 2 weeks contacted the branch only to find that their phones were not working. I then proceeded to contact the MTN Store for assistance I received a call back from the assistant on the 11 April indicating that there was a delay due to parts and that the phone was transported to the branch in springfield for warranty repairs and that I would further be contacted on the 17/18 April for an updated following receipt of spare parts. I then contact the store several times, again the phones at the store were not operational. I then received feedback on the 25th April that there was now physical damage to my phone.
0 replies
Review Distribution
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1 Star
7 (100%)