DF
Damien F
Active since May 2010
8
Reviews
0
Industries
Reviews
8 reviews3 months ago
Aromat Shaker Packaging
I am writing to formally raise a complaint regarding the packaging quality of Aromat seasoning shakers. On two separate occasions, the bottom of the shaker has fallen out during normal handling, resulting in the contents being spilled and rendered unusable. This presents not only a clear inconvenience and financial loss, but also a potential hygiene and safety concern within a household environment. Aromat is a well-established brand with a reputation for quality, which makes this issue particularly disappointing. Experiencing the same failure more than once suggests a possible defect in the design or manufacturing of the shaker container rather than an isolated incident. I trust that you will treat this matter seriously and investigate the packaging integrity of the product. I would appreciate your response outlining the steps being taken to address this issue, as well as your proposed resolution.
56 replies
4 months ago
Ultimate Blinds - Outdoor blinds not fit for outdoors!
I installed outdoor blinds from Ultimate Blinds in May 2022, which included a 400-micron PVC window. In April 2024, I had to pay an additional R1,840.00 to replace fittings that had already begun rusting. In July 2025, the blinds became unusable due to the PVC window shrinking, which also caused a zip to tear. A representative from the company confirmed the shrinkage and removed the blinds from my property. Despite repeated engagement, the supplier claims shrinkage was “expected” and that care instructions were provided. No written or verbal care instructions were ever given, and their original brochure emphasised extreme durability. The product has failed within just over three years, which is inconsistent with the quality and durability representations. I have been without the blinds for almost 6 months and am seeking a fair resolution. Marius and Veronique are insistent that I must cover the full repair and that it was my fault that the PVC window shrunk.
0 replies
8 months ago
Removal of benefits and inadequate communication
A member of Momentum Ingwe Medical Aid was denied cover for cataract surgery at a private facility, despite cataracts being a Prescribed Minimum Benefit under the Medical Schemes Act. Momentum stated the procedure was removed from their list benefits in 2016 and is now only covered at a state hospital, which is free to South African citizens. This defeats the purpose of having private medical aid. The member paid cash and was informed the surgery was not covered, with no pre-authorisation issued. Amendments to the scheme appear not to have been effectively communicated to members. Trustees have therefore failed in their fiduciary to clearly commuinicate to members. The Council for Medical Schemes should investigate Momentum for their actions, or in this case their inaction and complacency.
53 replies
8 months ago
Excessive s14 retirement fund fees
Liberty Group is charging 1.5% of the total fund value for a Section 14 transfer under the Pension Funds Act. Section 14(7)(b) clearly states that only reasonable administrative charges may be levied. This fee appears excessive and potentially non-compliant with the law. They should be investigated by the FSCA to protect members from unjustified deductions. All members of the public are urged not to open a retirement or pension fund account with Liberty Group.
54 replies
29 months ago
Great service from call centre
Assisted by Sipho Maketha with query on my premium. Was resolved in record time and kept a happy customer.
73 replies
112 months ago
CAN ANYONE HELP ME SET UP INTERNET?
<p>I applied for ADSL services on 21/12/2016. As of today 20/01/2017 my internet has still not been set up. I have spent close to 5 hours on the phone with technical support and nobody and assist me to correctly set up my ADSL or tell me exactly what the problem. So....pathetic service from Afrihost. Wished I went with another service provider.</p>
0 replies
127 months ago
Menu pictures are misleading and bordering on frau
Menu pictures are misleading and bordering on fraud. [URL Removed] . I will never ever buy KFC ever again for any reason.
75 replies
129 months ago
Bad Customer Service
I am appalled by the after service received from the telesure assessors / repair centre and the panel beaters (Auto Magic Parow). Sub-standard parts were used to repair my vehicle. I expressed my dissaatisfaction with the panel beaters who replied that there was nothing they could do as the repairs and use of the parts were authorised by Telesure. I then contacted the repair management centre with my grievance and was soon contacted by an assessor (Riedewaan - 0827743786) who assured me that he will have a look at my vehicle and resolve the issue. A month has gone by and many false promises were made. I am very disappointing in the service which I received. I have been a loyal customer for 4 years but am seriously considering moving from the Telesure Group (A&G, Dial Direct, Budget, Outsurance etc.) to a more reputable insurance company as a result of this fiasco.
75 replies
Review Distribution
5 Star
1 (12.5%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
2 (25%)
1 Star
5 (62.5%)