ZD
Zarina D
Active since Oct 2022
2
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2 reviews39 months ago
Excellent service re...
Excellent service received from Kgaugelo Seanego.
132 replies
42 months ago
Palm Motors White River solicits clients Personal info to unethically process finance applications to secure a sale without customers consent!!!
My husband and i was looking for quotations for the new VW T-cross at different VW dealers. On 5th October, we created a lead on facebook and got contacted by Palm Motors White River the next day. Veon Whittaker called me and ill quote what she said "i see that you are interested in a VW T-cross, i will give you the opportunity to check if you qualify and also check what the installment would be". I agreed because i needed a quotation and was also curious about what the repayment would be. She proceeded to solicit personal info from me because I thought they needed it in order to quote me. Little did i know she was actally creating a Wesbank finance application on my behalf on their side without my consent..How unethical of them to take advantage of unsuspecting and vulnerable clients!!!!!! When i eventually found a VW deal from another dealer, that suited my needs perfectly, i proceeded to apply for Wesbank finance on their portal and had experienced some issues on the sydtem because Palm Motors had already created an application for me as if i had accepted their quotation and had given them consent to proceed with the sale. None of the other dealers did this when i approached them for a quotation. Palm Motors have not truthfully disclosed the reason for soliciting my personal info and further took advantage of my personal information to gain a potential sale!!! Their unethical processes should be investigated and they should be fined for non compliance to consent management and NCA laws.
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