NN
Nokulunga N
Active since Oct 2022
4
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0
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Reviews
4 reviews3 months ago
Standard Bank Call Centre Service
I would like to formally express my deep disappointment with the service I have received regarding a query that remains unresolved despite multiple attempts to obtain assistance. Over the past two days, I have experienced excessive hold times of over 30 minutes while being transferred between consultants who repeatedly advised that they would assist or liaise with team leaders, yet no resolution was provided. The most unacceptable incident occurred when a consultant dropped my call after I had already waited over 30 minutes, and no call-back was made. Should proof be required, I am able to provide it. Yesterday, I contacted the call centre and spoke to a consultant named Semakazi, who provided me with a reference number. She advised that she was experiencing a system issue on her side and that my query would be escalated, with a call-back to follow. Unfortunately, no call-back was received. Today, I called again to follow up on this escalation. During this interaction, the consultant asked me to hold while he investigated, after which the call was dropped without any follow-up. This was extremely frustrating, especially considering the time already spent waiting. My query is straightforward: I need my PureSave and other savings plan linked to my banking app so that I can place a withdrawal notice. I have done this successfully in the past without any issues, and I do not understand why this has suddenly become problematic. I was repeatedly referred “to the bank” without any clear explanation or assistance. As someone who works in a contact center environment, I find this service level particularly concerning. Dropping calls without calling the client back constitutes call avoidance and is not acceptable practice. Customers should not be subjected to such treatment. I rely on the banking app for convenience, as I do not have the time to visit a branch. It is therefore disappointing that I am being directed to a branch for a service that should be easily accessible via the app. This raises serious concerns about the purpose and reliability of the digital banking platform. It is disheartening that recent interactions with Standard Bank’s call centre consistently result in dissatisfaction and escalation to platforms such as HelloPeter. I trust that this matter will be taken seriously and urgently addressed. I request immediate assistance in resolving my query and feedback on the poor service
280 replies
4 months ago
Formal Complaint – Ongoing Poor Service and Request for Immediate Account Closure
I would like to express my deepest dissatisfaction with the service I have once again received from Standard Bank call centre agents. In a single day, I have made four calls regarding my Access Save account, which is not allowing me to place a notice as required. Throughout these calls, I have been transferred from pillar to post, experienced agents dropping my calls, and encountered a complete lack of ownership of my enquiry. There has been no courtesy, no follow-up, no call-backs, and no service from the heart. I have been placed on excessively long holds — approximately 30 minutes per call — with no resolution. Agents advised that they do not know what the issue is, despite confirming that I should be able to place a notice on the account. I was informed that I would be transferred to the digital team; however, this process failed repeatedly, resulting in dropped calls and further delays. This account was intended to assist me with saving extra funds and accessing support when needed. Unfortunately, due to the consistent service failures, I am not benefiting from having this account. I am therefore requesting that my Access Save account be closed with immediate effect, as the ongoing lack of effective support has made it untenable to continue banking under these circumstances. I trust that this matter will be taken seriously and addressed accordingly.
212 replies
5 months ago
Pathetic service
Good day, I hope this message finds you well. I am writing to express my deep dissatisfaction with the poor service I received when attempting to close (RCP) account. The entire experience has been extremely frustrating and unprofessional. On multiple occasions, I contacted Standard Bank to have this account closed. However, the service I received was unacceptable for the following reasons: The agents I spoke to lacked professionalism and did not provide the assistance they committed to. I was repeatedly told that someone would call me back, yet no follow-up ever occurred. I was transferred between various departments with no resolution provided. My queries were not properly attended to, and I was left waiting for long periods without any feedback. The attitude displayed by some agents was dismissive, unhelpful, and lacked customer care. On top of it all incorrect information was communicated. This level of service is not what I expect from a bank of Standard Bank’s reputation. It has caused unnecessary inconvenience and frustration, especially considering that my request is straightforward: to have my RCP account closed, in line with standard banking processes.
213 replies
17 months ago
****mer
I would like to lay a complain regarding one of the staff members employed by Stefa construction & Stedon Construction. The name of the employee is Bonginkosi Mbatha residing in Durban, currently working at the springfield RDP contruction. This particular employee is going around ****ming people and claiming to be working for this company for years i hired him based on knowing how the company he's working for upholds high level of quality and ensuring they always deliver a valued and consistent service in all that they do. This particular employee is a ****mer who asks for deposit upfront and never finishes the work hes been paid for instead he changes numbers so that we cannot get hold of him. It is with great sadness to experience such from an employee employed by a high valued company that is big on assisting low income communites.
0 replies
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