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Daisy M
Active since Oct 2022
3
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3 reviews1 month ago
Essops Sandton doesn't help and they are dishonest
I am writing to lodge a formal complaint regarding the handling of my refund request. On 10 March 2026, I paid for furniture and sent proof of payment in good faith, assisted by Theresa at the Sandton Essops. I received a quotation which included the items and one delivery charge, which I duly paid. The following day, Theresa informed me that an additional R550 transport fee would be required for delivery in respect of another headboard. This was unreasonable, as my quotation clearly reflected one delivery fee and I had already paid for all items. I then requested a refund and, on 14 March 2026, sent through my proof of banking details. Theresa’s manager also called me to discuss the situation, which I explained. They requested a copy of my ID, which I provided. However, to date, 18 March 2026, payment has not been made. This delay is mala fide and in contravention of the Consumer Protection Act
0 replies
6 months ago
Faulty Samsung Fridge – No Resolution After Multiple Attempts
I purchased a Samsung fridge from Makro Newmarket, Alberton on 20 March 2025. It was installed at the end of March, and initially, we didn’t use the ice maker due to the cold weather. When it started warming up, I tried using the ice dispenser, but it failed to produce ice—neither cubed nor crushed—despite pressing the relevant buttons. Thinking it was an installation issue, I contacted Bling Installation. They confirmed the installation was done correctly and advised me to contact Makro. I went to Makro in person, and they logged a service call with Samsung (Ref: 120164760). Samsung took about five days to respond, and after explaining the issue, they issued a new reference (120985008) and promised a technician visit. Another five days passed before the technician arrived, but they did not resolve the issue or explain what was wrong. I returned to Makro to complain again, and another call was logged. Samsung contacted me once more, asking for the same problem details. When I asked what the previous technicians had reported, I was told there was no information in their system. They promised to send another team. On 30 September, technicians came again but left without solving the issue. On 2 October, I returned to Makro intending to return the fridge, but they said they could not assist without Samsung’s authorization. I called Samsung’s toll-free number and asked to speak to a manager. The manager confirmed they could neither refund nor replace the fridge. Later that day, Samsung technicians returned and replaced the ice holder. They then claimed the issue was with the filter, which now needs replacing. The fridge itself is indicating that a filter is required. This fridge is not even six months old, and I am extremely disappointed with Samsung’s service and product quality. I’ve spent money on a premium appliance that has failed to deliver basic functionality and now requires additional replacements. To make matters worse, I’ve been told it’s already out of warranty. I am requesting Hello Peter’s intervention. I demand either a full refund or a replacement fridge. I should not be left with a defective appliance and no support from Samsung.
106 replies
42 months ago
Terrible service and company.
I would not recommend this company at all. I paid the company and they came to do waterproofing. After they did Waterproofing, before the final handover, they damaged my sliding door. In addition thereto, they brought their own people to do the tiling on my balcony as they said their own people should be the ones to tile on the waterproofing and before the final handover of the site, I realised when trying to inspect that the sliding door could not open and the water is not moving where they did waterproofing. This was due to the fact that they tiled on top of the sliding rail. When I communicated the problem to the company, they sent Mike, one of their employees to come and check the sliding door. Mike, being someone who doesn't know about the sliding door, tried opening the sliding door to the extent that the sliding door went off the rail and the wheels of the sliding also broke. I then complained and then they sent pure labourers with a grinder and vaccum cleaner to come and clean the sliding door. The labourers then grinded the tiles, used the vaccum to clean and then put Vaseline on the sliding door rail. I then complained and Liezl the secretary saying I must pay their outstanding amount of R7000 and said there's no warranty until I pay them the total amount, out of the R82 224 which they quoted and I paid except for the R7000. My mistake was paying more than 90%. In every communication, the owner (Jonty) , to date does not say anything. Only Liezl the secretary communicated. Furthermore, due to all the waterproofing the plastering and painting is going off on my walls and this could lead to my house collapsing. Also my balconies when it rains, water gets stuck.
0 replies
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3 (100%)