Active since Nov 2022
You place an order, you pay for it, you never hear from them again.
On Saturday, 15/04/2023, @ 9:56, I believed to have a security problem at home. I was in another town. I called your control room SIX TIMES, 2@9:56; 3@9:58; 1@10:01, without anyone answering the call. Eventually I called a neighbour who assisted me. At 14:10 I made a call, not selecting the emergency response, that was answered by an operator who had no intention to listen to me and informed me she will call back. It is now Sunday 10:25 and still waiting for the call back.
Trying to cancel my contract with Rain. Not able to do it on the rain,co,za web site, option not available. Try to contact support - does not recognise my address verbatim to my registered information - did it before but now not possible Tried the Rain support number 081 610 1000 and was on hold for 20 minutes without being able to speak to a so called consultant - guess they are on tea, lunch or dinner.