IK
Itumeleng K
Active since Nov 2022
4
Reviews
0
Industries
Reviews
4 reviews1 month ago
Your service provider is disappointing and disgusting
I am writing to express my deep frustration and disappointment regarding the delivery of my recent order. I purchased a dress from your store and was expecting professional service from your delivery partner, RAM. Unfortunately, the experience has been extremely frustrating. RAM marked my delivery as “unsuccessful” on their website, yet no one called me, sent a message, or made any effort whatsoever to notify me that the driver was attempting to deliver the parcel. I was available and reachable, and had I received even a simple call or message, this situation could have been completely avoided. What makes this even more disappointing is that when I contacted RAM to resolve the issue, I spoke with a representative named Kgomotso who informed me that she could not provide me with the driver’s contact number. This left me with absolutely no way to coordinate the delivery or ensure that I receive the parcel today. As a customer of Forever New, I find this level of service unacceptable from a delivery partner representing your brand. It reflects poorly on the overall customer experience and is incredibly inconvenient for those of us waiting for time-sensitive deliveries. I urgently need this item delivered today, as originally expected. I would appreciate it if you could intervene with RAM to ensure the parcel is delivered today and that proper communication is established with the driver before marking deliveries as unsuccessful in the future. Please treat this matter as urgent and advise on how it will be resolved today.
0 replies
1 month ago
Disgusting service
I am writing to express my deep frustration and disappointment regarding the delivery of my recent order. I purchased a dress from your store and was expecting professional service from your delivery partner, RAM. Unfortunately, the experience has been extremely frustrating. RAM marked my delivery as “unsuccessful” on their website, yet no one called me, sent a message, or made any effort whatsoever to notify me that the driver was attempting to deliver the parcel. I was available and reachable, and had I received even a simple call or message, this situation could have been completely avoided. What makes this even more disappointing is that when I contacted RAM to resolve the issue, I spoke with a representative named Kgomotso who informed me that she could not provide me with the driver’s contact number. This left me with absolutely no way to coordinate the delivery or ensure that I receive the parcel today. As a customer of Forever New, I find this level of service unacceptable from a delivery partner representing your brand. It reflects poorly on the overall customer experience and is incredibly inconvenient for those of us waiting for time-sensitive deliveries. I urgently need this item delivered today, as originally expected. I would appreciate it if you could intervene with RAM to ensure the parcel is delivered today and that proper communication is established with the driver before marking deliveries as unsuccessful in the future. Please treat this matter as urgent and advise on how it will be resolved today.
53 replies
23 months ago
Disgusting service
Worst experience, this company is has disgusting customer service. I logged a query days ago and 4 days later no technician has arrived to assist us, we continue sitting in the dark whilst we are loyal customer meanwhile our entire neighborhood has bypassed their systems. We suffer for being honest citizens and doing things by the book.... When I call the customer service centre, their agents answer the line keep quite and end the call while I waited an hour to be assisted and end up getting no assistance.... Eskom is a ******* entity.... Super angry at this company
0 replies
42 months ago
Ridiculous penalty interest rates
Ridiculous interest rate, my account is incurring over R100 a day for missed payment and yesterday I incurred R125 worth of interest, so the amount went up R731 and today it incurred more interest now the amount is R842. I've never seen such a thing....
0 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
4 (100%)