Active since Nov 2022
According to the manager and staff at the Whitehouse store (Continental Linen) at La Lucia Mall, all tablecloths gifted to family members over Christmas need to be inspected with a fine tooth comb for any manufacturing faults before they are used for their intended purpose. If the fault made during its manufacture in the factory is only discovered after you have actually used the item, the store does not feel morally obliged to reimburse/replace it. My aunt bought an expensive plastic-coated tablecloth (R1000.00) as a Christmas present for her son from said store on the 22nd December. Like the vast majority of South Africans he opened his present on Christmas Day without inspecting it inch by inch for any defects. He went on to use it the following day before discovering the manufacturing fault (a misalignment in pattern and texture in one part of the cloth) on New Year's Day. We provided proof of the sale having taken place. The store refused to replace the item because - get this - as it had been used they could not resell it to anybody. Who resells a flawed product? Apparently, Whitehouse does.
Excellent service from Jaen Boshoff (pet sales consultant) at Dotsure! Efficient, quick and hassle free.
Shocking service! Paid just under R1 000 for an item only to have the wrong thing delivered two months later. Its impossible to get a refund from them - they cant be reached and wont arrange for the item to be collected. Whatever you do don't do business with them