JK
Jan K
Active since Nov 2022
5
Reviews
0
Industries
Reviews
5 reviews5 months ago
COT Elecricity distrubution centre - bad service
The COT Electricity department provides the worst service possible and seems to have no idea what they are doing. [Ref no 690/23] The timeline below supports this statement. The electricity fault was reported on November 23, 2025. I followed up with the COT call center on Monday regarding this issue. I had to hold on for a total of 9 minutes and 27 seconds. When I checked my query reference, it was marked as completed, despite no one attending to it. I requested that they reopen the query and was assured it was still open. However, they could not provide an estimated time of service (ETA), and no one assisted with the query throughout the day. On the 25th, I called the call center again, and this call lasted for 14 minutes and 53 seconds. During the call, I was asked if I had been contacted by the distribution center, but I had not. I provided my contact number, and a note was made to follow up with dispatch. I explained the nature of the problem again, and notes were taken once more. I was informed that many people in my street had reported issues, and a team had been dispatched. I was assured that someone would attend to it that day since it was a continuation of the previous day’s open call. I was also promised a call back, but by the end of the day, I had received no call and my query remained unresolved. Later in the evening, the electricity team was in the street addressing the problems reported by residents. I tried to get their attention, but they just drove past me. On the 26th, I called again, and this call lasted 6 minutes and 18 seconds. I was informed that on the 24th, three technicians had been assigned, and on the 25th, one was assigned. The issue was escalated again, and I was promised that it would be attended to by 12:00 at the latest. I was also given the number for the distribution center, but when I called it, the line immediately cut off. I called the call center again, and this time the call lasted 14 minutes and 43 seconds. I inquired about the number I had received, which also cut off when I dialed it, and no one answered. The issue was escalated once more. I was asked if anyone from the depot had called me the previous night; no one had. I was told that at 6:00 PM, the request was reassigned, and it was reassigned again that morning at 7:30. I was assured that it would be attended to before 12:00, and I would receive feedback by then. I also sent a text message to report the issue. I requested to speak to a team leader or manager but was informed that they would provide the same information I had already received and were not available at that time. We had to wait until 12:00. When 12:00 came and went, I called the call center again at 12:42, and that call lasted 10 minutes and 14 seconds. I was told that my query would be sent to the dispatch center. The system showed that the issue was still with technicians in the field, and it was escalated once again. The call center could not connect me to the distribution center either. I expressed my desire to speak to a team leader or manager, but was told that they could only escalate the issue in the same way as the consultant assisting me. I held on for the manager, but we were disconnected. At 12:53, I called again, and this call lasted 7 minutes and 26 seconds. I asked for updates on everything that had been promised up to that point, only to be told it would be escalated once again. We were cut off again shortly after. After this, I tried to call the call center seven times, but my calls were cut off immediately each time. I involved our ward counsellor, who escalated the matter from his side. Another counsellor also stepped in and escalated it from her end. On the 27th, I chose not to make any calls, as I didn't see the point. However, I was contacted by the COT Electricity Control Centre at 18:31 to check if my query had been resolved. I was not very friendly during the call when they couldn’t provide a timeline for when the issue would be fixed. I mentioned that everyone involved who wasn’t doing their job should be fired, and the phone call was abruptly ended while I was still speaking. I requested to talk to a manager but was unable to get through. When I tried to call back, I was cut off immediately. On the 28th, I called again, and the conversation lasted 12 minutes and 34 seconds, during which I heard the same story I had been told on previous days. When I finally reached someone, I was informed that my case had been assigned to a new technician. This time, I learned that the issue involved an overhead cable. I was not given a contact number but was invited to visit their office. Before posting this review, I called again. The call lasted 16 minutes and 6 seconds. I was told that my issue would be escalated once more. I requested to speak with a manager, but again I was cut off. I called back and explained my situation to request to speak to a team leader or manager. After sharing the whole story again, I was informed that the manager was in a meeting. My details were taken, and I was told the manager would get back to me. Only time will tell if that happens, but I decided to post the review before they contacted me. I have a record of all the calls I made and received. The level of service I have experienced is beyond words.
0 replies
15 months ago
Builders bad experience in various stores
Unhelpful staff no matter how friendly you are, they will never assist you but will always direct you to the aile there the item you are you are looking for is, without assisting you. Then are sent from one person to another. When you get upset when you speak to the fith person who also sends you to the aile, you are wrong if you are upset. While upset management won't assist and take charge. Bad experience not in just one store but various stores. They can learn from Chaberlins, just a pity they don't have that many stores.
56 replies
16 months ago
Santan roadside assist - non roadside asssit
Cant even rate them if I could give them a minus I would. Their so called roadside assist is Definitely not a roadside assist but a no help assist. When you have trouble with your vechile next to the road,, first they can find your policey no even if you give them the vehicle registration no. Then because they can't assist you, you make a plan to get your broken down vechile home while you are next the road on Van Reenens pass. Our broker gets back to us and all of a sudden they found the plocey of the vechile. Luckely the people we requested to assist us is on their panel. Firstbit is an issue because we requested then and not they, but remember they could not assist us. We waited for the towing service to send their Loadbed to assist, while our broker also tries to get them to sort out thing. We also requested a courtesy vechinel. Sad to say after three hours we still had no courtesy vechile, this was escalated to the roadside assist manager who was also of no help. The Harrismith brach Eurocar is already clossed and the best part is it, the next branch is Durban but wait we have to pick up the vechile in Durban ourselves, this is for sure veery helpful, as the branched only deliver only to a sertine time. This is the second time that this happening to us, but for sure the last time, where will not be a next time. Can anyone at Santam please answer me the following question of with not even the Roadside assist manager could answer me when I asked him with, if my vechile break along side the road, I call for assistance, my vechile is being loaded on a flatbed, how do you siugest I get to the destination to pick up the so called courtesy vechile, why don't you have a plan in place to assist all your cliens who by the way is paint actually the saleries of the service that is given. Please change the name of your roadside assist to no assist at all. There are no word to describe the disgust and disappointment.
112 replies
39 months ago
That us important to you
Your parking space is more important than your customers. We wanted to have a walk on the beach and afterwords ordered from you but your parking space was more important to you, remember the sale you lost due to that when you dont make your target at month end.
0 replies
42 months ago
Steers Elarduspark
The Manger on duty on 13 Nov is rude, unprossesional and have no client service skills, bad service with bad attitued.
0 replies
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5 (100%)