CS
COT services
Unclaimed Business
CS
COT services
Unclaimed Business
1 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
TrustIndex
0
Ranking
#10
in Business & Legal Services
NPS Score
0
Recommended: Unlikely
Review Distribution
1|1 Reviews
Jun '25 - May '26
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
Frequently Asked Questions About COT services
COT services has a TrustIndex of 0 out of 10 on Hellopeter, based on 1 reviews in the last 12 months. Hellopeter has tracked COT services across 5 total reviews. How is the TrustIndex calculated? →
Recent reviews (1)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceJK
Jan K
1 reviews | Active since Jan 2020
28 Nov 2025, 15:36
COT Elecricity distrubution centre - bad service
The COT Electricity department provides the worst service possible and seems to have no idea what they are doing. [Ref no 690/23] The timeline below supports this statement. The electricity fault was reported on November 23, 2025. I followed up with the COT call center on Monday regarding this issue. I had to hold on for a total of 9 minutes and 27 seconds. When I checked my query reference, it was marked as completed, despite no one attending to it. I requested that they reopen the query and was assured it was still open. However, they could not provide an estimated time of service (ETA), and no one assisted with the query throughout the day. On the 25th, I called the call center again, and this call lasted for 14 minutes and 53 seconds. During the call, I was asked if I had been contacted by the distribution center, but I had not. I provided my contact number, and a note was made to follow up with dispatch. I explained the nature of the problem again, and notes were taken once more. I was informed that many people in my street had reported issues, and a team had been dispatched. I was assured that someone would attend to it that day since it was a continuation of the previous day’s open call. I was also promised a call back, but by the end of the day, I had received no call and my query remained unresolved. Later in the evening, the electricity team was in the street addressing the problems reported by residents. I tried to get their attention, but they just drove past me. On the 26th, I called again, and this call lasted 6 minutes and 18 seconds. I was informed that on the 24th, three technicians had been assigned, and on the 25th, one was assigned. The issue was escalated again, and I was promised that it would be attended to by 12:00 at the latest. I was also given the number for the distribution center, but when I called it, the line immediately cut off. I called the call center again, and this time the call lasted 14 minutes and 43 seconds. I inquired about the number I had received, which also cut off when I dialed it, and no one answered. The issue was escalated once more. I was asked if anyone from the depot had called me the previous night; no one had. I was told that at 6:00 PM, the request was reassigned, and it was reassigned again that morning at 7:30. I was assured that it would be attended to before 12:00, and I would receive feedback by then. I also sent a text message to report the issue. I requested to speak to a team leader or manager but was informed that they would provide the same information I had already received and were not available at that time. We had to wait until 12:00. When 12:00 came and went, I called the call center again at 12:42, and that call lasted 10 minutes and 14 seconds. I was told that my query would be sent to the dispatch center. The system showed that the issue was still with technicians in the field, and it was escalated once again. The call center could not connect me to the distribution center either. I expressed my desire to speak to a team leader or manager, but was told that they could only escalate the issue in the same way as the consultant assisting me. I held on for the manager, but we were disconnected. At 12:53, I called again, and this call lasted 7 minutes and 26 seconds. I asked for updates on everything that had been promised up to that point, only to be told it would be escalated once again. We were cut off again shortly after. After this, I tried to call the call center seven times, but my calls were cut off immediately each time. I involved our ward counsellor, who escalated the matter from his side. Another counsellor also stepped in and escalated it from her end. On the 27th, I chose not to make any calls, as I didn't see the point. However, I was contacted by the COT Electricity Control Centre at 18:31 to check if my query had been resolved. I was not very friendly during the call when they couldn’t provide a timeline for when the issue would be fixed. I mentioned that everyone involved who wasn’t doing their job should be fired, and the phone call was abruptly ended while I was still speaking. I requested to talk to a manager but was unable to get through. When I tried to call back, I was cut off immediately. On the 28th, I called again, and the conversation lasted 12 minutes and 34 seconds, during which I heard the same story I had been told on previous days. When I finally reached someone, I was informed that my case had been assigned to a new technician. This time, I learned that the issue involved an overhead cable. I was not given a contact number but was invited to visit their office. Before posting this review, I called again. The call lasted 16 minutes and 6 seconds. I was told that my issue would be escalated once more. I requested to speak with a manager, but again I was cut off. I called back and explained my situation to request to speak to a team leader or manager. After sharing the whole story again, I was informed that the manager was in a meeting. My details were taken, and I was told the manager would get back to me. Only time will tell if that happens, but I decided to post the review before they contacted me. I have a record of all the calls I made and received. The level of service I have experienced is beyond words.
Helpful (0)
|Replies (0)JK
Jan K
1 reviews | Active since Jan 2020
28 Nov 2025, 15:36
COT Elecricity distrubution centre - bad service
The COT Electricity department provides the worst service possible and seems to have no idea what they are doing. [Ref no 690/23] The timeline below supports this statement. The electricity fault was reported on November 23, 2025. I followed up with the COT call center on Monday regarding this issue. I had to hold on for a total of 9 minutes and 27 seconds. When I checked my query reference, it was marked as completed, despite no one attending to it. I requested that they reopen the query and was assured it was still open. However, they could not provide an estimated time of service (ETA), and no one assisted with the query throughout the day. On the 25th, I called the call center again, and this call lasted for 14 minutes and 53 seconds. During the call, I was asked if I had been contacted by the distribution center, but I had not. I provided my contact number, and a note was made to follow up with dispatch. I explained the nature of the problem again, and notes were taken once more. I was informed that many people in my street had reported issues, and a team had been dispatched. I was assured that someone would attend to it that day since it was a continuation of the previous day’s open call. I was also promised a call back, but by the end of the day, I had received no call and my query remained unresolved. Later in the evening, the electricity team was in the street addressing the problems reported by residents. I tried to get their attention, but they just drove past me. On the 26th, I called again, and this call lasted 6 minutes and 18 seconds. I was informed that on the 24th, three technicians had been assigned, and on the 25th, one was assigned. The issue was escalated again, and I was promised that it would be attended to by 12:00 at the latest. I was also given the number for the distribution center, but when I called it, the line immediately cut off. I called the call center again, and this time the call lasted 14 minutes and 43 seconds. I inquired about the number I had received, which also cut off when I dialed it, and no one answered. The issue was escalated once more. I was asked if anyone from the depot had called me the previous night; no one had. I was told that at 6:00 PM, the request was reassigned, and it was reassigned again that morning at 7:30. I was assured that it would be attended to before 12:00, and I would receive feedback by then. I also sent a text message to report the issue. I requested to speak to a team leader or manager but was informed that they would provide the same information I had already received and were not available at that time. We had to wait until 12:00. When 12:00 came and went, I called the call center again at 12:42, and that call lasted 10 minutes and 14 seconds. I was told that my query would be sent to the dispatch center. The system showed that the issue was still with technicians in the field, and it was escalated once again. The call center could not connect me to the distribution center either. I expressed my desire to speak to a team leader or manager, but was told that they could only escalate the issue in the same way as the consultant assisting me. I held on for the manager, but we were disconnected. At 12:53, I called again, and this call lasted 7 minutes and 26 seconds. I asked for updates on everything that had been promised up to that point, only to be told it would be escalated once again. We were cut off again shortly after. After this, I tried to call the call center seven times, but my calls were cut off immediately each time. I involved our ward counsellor, who escalated the matter from his side. Another counsellor also stepped in and escalated it from her end. On the 27th, I chose not to make any calls, as I didn't see the point. However, I was contacted by the COT Electricity Control Centre at 18:31 to check if my query had been resolved. I was not very friendly during the call when they couldn’t provide a timeline for when the issue would be fixed. I mentioned that everyone involved who wasn’t doing their job should be fired, and the phone call was abruptly ended while I was still speaking. I requested to talk to a manager but was unable to get through. When I tried to call back, I was cut off immediately. On the 28th, I called again, and the conversation lasted 12 minutes and 34 seconds, during which I heard the same story I had been told on previous days. When I finally reached someone, I was informed that my case had been assigned to a new technician. This time, I learned that the issue involved an overhead cable. I was not given a contact number but was invited to visit their office. Before posting this review, I called again. The call lasted 16 minutes and 6 seconds. I was told that my issue would be escalated once more. I requested to speak with a manager, but again I was cut off. I called back and explained my situation to request to speak to a team leader or manager. After sharing the whole story again, I was informed that the manager was in a meeting. My details were taken, and I was told the manager would get back to me. Only time will tell if that happens, but I decided to post the review before they contacted me. I have a record of all the calls I made and received. The level of service I have experienced is beyond words.
0
Replies (0)LD
Louis D
1 reviews | Active since Jan 2020
13 Feb 2025, 16:49
Cot services offer no services!
Actually Cot Services doesn’t deserve a single star. They promised to offer unlimited visits to the city council to address wrongful billing. After having paid nearly R2000, I never once received any feedback with no change to my municipal account. After receiving a municipal account of R9000 after six months of their “intervention” from Tshwane, I again sent my bill to them to enquire without any response. When I made enquiries to them to have a prepaid electricity meter installed, I again was asked to pay close to R2000 to expedite an installation. This amount according to the owner of Cot Services would have included bribe money to have the meter installed within two weeks. I obviously refused to pay bribe money to ******* oficials. After visiting Centurion municipality customer care, my prepaid meter was installed within two days free of charge. Do yourself a favour and stay clear away!
Helpful (0)
|Replies (0)LD
Louis D
1 reviews | Active since Jan 2020
13 Feb 2025, 16:49
Cot services offer no services!
Actually Cot Services doesn’t deserve a single star. They promised to offer unlimited visits to the city council to address wrongful billing. After having paid nearly R2000, I never once received any feedback with no change to my municipal account. After receiving a municipal account of R9000 after six months of their “intervention” from Tshwane, I again sent my bill to them to enquire without any response. When I made enquiries to them to have a prepaid electricity meter installed, I again was asked to pay close to R2000 to expedite an installation. This amount according to the owner of Cot Services would have included bribe money to have the meter installed within two weeks. I obviously refused to pay bribe money to ******* oficials. After visiting Centurion municipality customer care, my prepaid meter was installed within two days free of charge. Do yourself a favour and stay clear away!
0
Replies (0)YT
Yolande T
1 reviews | Active since Jan 2020
6 Jan 2023, 17:27
Poor service
Unprofessional and rude with no people skills, no feedback whatsoever. Only answer when you mail them with a question. 7 weeks later and issue still unresolved with an innittial fee of +-R1000.00. Would not recommend them to anyone. Even took me on, on Facebook Climbing into my character.
Helpful (0)
|Replies (0)YT
Yolande T
1 reviews | Active since Jan 2020
6 Jan 2023, 17:27
Poor service
Unprofessional and rude with no people skills, no feedback whatsoever. Only answer when you mail them with a question. 7 weeks later and issue still unresolved with an innittial fee of +-R1000.00. Would not recommend them to anyone. Even took me on, on Facebook Climbing into my character.
0
Replies (0)GS
George S
1 reviews | Active since Jan 2020
13 Apr 2022, 07:35
COT - Electricity Smart Meter Issue for over 2 weeks
I have an issue with my smart meter for electricity. I can't check balance or load any vouchers as it just shows "error" on my device. I have logged numerous calls and they seem to just log them and then close them, pls see references below: Reference 1 : 599/28 Reference 2 : 205/1 Reference 3 : 675/13 675/13 was logged today (2022-04-13) as 205/1 was escalated twice and then closed yesterday. I have been waiting for over 2 weeks for someone to assist and I'm not winning. My cell: 081 785 5080 I don't know how many credits I have left and I can't load any either.
Helpful (0)
|Replies (0)GS
George S
1 reviews | Active since Jan 2020
13 Apr 2022, 07:35
COT - Electricity Smart Meter Issue for over 2 weeks
I have an issue with my smart meter for electricity. I can't check balance or load any vouchers as it just shows "error" on my device. I have logged numerous calls and they seem to just log them and then close them, pls see references below: Reference 1 : 599/28 Reference 2 : 205/1 Reference 3 : 675/13 675/13 was logged today (2022-04-13) as 205/1 was escalated twice and then closed yesterday. I have been waiting for over 2 weeks for someone to assist and I'm not winning. My cell: 081 785 5080 I don't know how many credits I have left and I can't load any either.
0
Replies (0)IJ
Isabella J
1 reviews | Active since Jan 2020
23 Mar 2022, 09:41
BAD SERVICE PROVIDED ON TSWANE MUNICIPALITY ACCOUNTS
My hand was not held during this complicated process. They provide a service but months ago when I raised the problem they did not perform. Now they expect me to pay another R1375 to sort this out. Easy way to get more business. Not acceptable. I used them to prevent the possible problems which now occurred. I don't think they understand the red lights that they should point out to their customers. They Isabella Jacobsz c +27 (0)82 9032668
Helpful (0)
|Replies (0)IJ
Isabella J
1 reviews | Active since Jan 2020
23 Mar 2022, 09:41
BAD SERVICE PROVIDED ON TSWANE MUNICIPALITY ACCOUNTS
My hand was not held during this complicated process. They provide a service but months ago when I raised the problem they did not perform. Now they expect me to pay another R1375 to sort this out. Easy way to get more business. Not acceptable. I used them to prevent the possible problems which now occurred. I don't think they understand the red lights that they should point out to their customers. They Isabella Jacobsz c +27 (0)82 9032668
0
Replies (0)