RM
Rishen M
Active since Mar 2010
2
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2 reviews4 months ago
*Excellent service from Rain
*Excellent service from Rain. Catherine, the sales agent, handled the entire process smoothly and swiftly, and provided clear, helpful information that made it easy for me to make the best decision. 5 stars to both Catherine and Rain.*
56 replies
31 months ago
Low quality workmanship & poor aftersales service
👎 Extremely Disappointed with SolarPower.co.za's Customer Service 👎 I recently purchased a new home with a solar system already installed by SolarPower.co.za, and my experience has been nothing short of a nightmare. From the beginning, I reached out to the company seeking assistance and a better understanding of the system. Unfortunately, their customer service was abysmal. Three months after my electricity account was activated, I received a shocking bill of R10,000. I immediately raised this issue with the company, hoping for some resolution. However, their after-sales service was nonexistent, filled with unkept commitments and excuses. I even attempted to engage with the owner, but it became painfully clear that their interest only increased when discussing new panel sales, rather than addressing my pressing issue of a hefty bill. In desperation, I turned to my neighbors, who directed me to their own service provider. To my amazement, this other company promptly assisted me. I couldn't help but wonder why SolarPower.co.za, a company paid in full for their services, couldn't do the same, even though a warranty is still in existence. To add insult to injury, my neighbors' solar setup is a night-and-day comparison to mine. Their system is neatly installed with all cords concealed, exuding elegance. In contrast, my installation looks like a rushed job with mismatched components, exposed cords, and makeshift coverings. I would rate my neighbors' installation a 9 out of 10, while the one by SolarPower.co.za barely sc****s by with a 4 out of 10, and their after-sales service deserves a resounding zero. It's evident that SolarPower.co.za is more interested in chasing sales profits than in providing adequate after-sales service, demonstrating a complete lack of customer care and an overall poor standard of workmanship. I'm now in discussions with the service provider recommended by my neighbors, hoping for a much-needed improvement in my solar experience. #PoorCustomerService #SolarPowerNightmare 😡🔌🏠
0 replies
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1 (50%)
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1 Star
1 (50%)