ED
Edward D
Active since Nov 2022
2
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2 reviews23 months ago
Dishonest / bad customer service
I returned faulty R7,000 headset within 3 hours. They refuse to replace or refund (but it took over a month to finally get a call from them). (They claim they can't hear the unpleasant crackling noise, and/or it is just "normal" interference).
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42 months ago
Avoid
Because it took so long to rebuild the holes they smashed, I'm only now noticing the worst of the problems -- too late to try for refund or reinstall. Other issues are I guess my fault for not carefully examining a sample of their product in advance. I put my trust in a glowing personal recommendation. 1. double-glazing is smudged on the inside -- no way to clean it! 2. corners of opening sections look melted/clipped off 3. other rough seams you could cut yourself on and not-quite-flat surfaces 4. frames come with protective tape, but nothing to protect the glass 5. after installation I found broken glass in my lawn and pieces of wall in my swimming pool (this can only have been deliberate -- pool is like 2m away from nearest window) 6. after installation i found grit stamped into my wooden floors (they had promised to bring cardboard to protect the floors, but didn't) 7. they cancelled / postponed the first installation at 5 p.m. the evening before 8. the day before the second installation date, they said I'd need "a handyman" there on the day 9. they only do the easy part of the job (they do hint at this right before you pay your deposit, but if you've no building experience you won't understand what you're in for). budget about R3000 extra per window for a bricklayer, a skimmer, a painter, and a cleaning crew to repair the damage. 10. the first sales lady measured my windows wrong 11. it took months of back and forth to get any kind of hints about whether side-opening or top-opening is cheaper, whether multiple panes or one single pain is cheaper, etc. 11. wow. ugliest window handles I have ever seen. maybe ok for a hospital or factory but not a residential home. again, stupid me for not getting a physical sample in advance PVC frames are war Double glazed windows are dirty on the inside - I put a lot of trust in these people after a glowing first-hand recommendation.
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