HK
Heidi K
Active since Nov 2022
3
Reviews
0
Industries
Reviews
3 reviews6 months ago
URGENT UPDATE/ESCALATION: Vodacom Failed to Follow Up on Invoice Request
To the Vodacom Customer Care Team, This is an UPDATE to my previous complaint regarding my ongoing, multi-week struggle to obtain invoices for my deregistered mobile Following the initial posting of my review, a representative attempted to call me on Tuesday 21 October 2025 at 13h50 but I was unavailable. While I acknowledge the initial outreach, the subsequent failure to follow through is now the core of my complaint. The Current Failure to Act: The representative promised a follow-up call, but it has not materialized. Crucially, no email communication was sent to me, despite the fact that email would bypass the exact phone-line issues (being unable to speak to a person) that I outlined in my original complaint. This demonstrates a severe lack of commitment and operational logic in resolving a simple administrative request. My original issue remains: 1. I cannot speak to a human via the standard automated systems because the number is inactive. 2. I require these invoices for tax and accounting purposes. Vodacom's reliance on a single, failed phone call, and refusal to use an alternate, reliable communication channel (like email) for a critical administrative task, is entirely unacceptable. This failure to act constitutes a major lapse in customer service for former clients. Required Action: I demand immediate, proactive contact via email or a direct, successful call to arrange for the electronic delivery of the outstanding invoices. Account Holder Name: Heidi Kuyper This lack of effort, even after a public complaint, will be escalated further if immediate steps are not taken to resolve this.
106 replies
6 months ago
Urgent Assistance Required: Invoices for Deregistered Account
To the Vodacom Customer Care Team, I am writing to express extreme disappointment with the inability to obtain necessary invoices for a mobile number that was previously registered under my name. The Challenge: For over a week, I have been attempting to contact a Vodacom representative who can assist with accounts that are no longer active on the network. 1. TOBI/Automated Systems: The automated chat and telephonic systems are unusable as they require the number to be active and registered on the network, preventing me from getting past the initial prompts. 2. Call Centre: Calling general Vodacom numbers leads to the same dead-end, as the system does not recognise the number as an active line, and there is no option to speak to an accounts or cancellations department. 3. Regional Offices: I resorted to calling a regional office and left a detailed message outlining my situation and providing my current contact number more than a week ago and I have yet to receive a call back. As a former customer, I require these financial records for tax and accounting purposes. This is a basic administrative request that should not take over a week and multiple failed attempts to resolve. Required Action: I demand that an accounts specialist who can access records for deregistered accounts calls me back immediately to arrange for the electronic delivery of the outstanding invoices. This lack of support for previous customers is unacceptable, and I hope this public review finally prompts the necessary internal escalation. Heidi Kuyper
106 replies
42 months ago
Picardi Rebel - poor customer service
They do not respond to customer who submits a complaint to their helpline. Offering poor quality products under their own brand name and not taking responsibility for the poor packaging of the product which is sold to clients
0 replies
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3 (100%)