MP
Mo P
Active since Nov 2022
6
Reviews
0
Industries
Reviews
6 reviews1 month ago
Public Health and Safety Hazzard - Shell South Africa
I had raised a public safety concern/complaint with Shell South Africa regarding a safety hazzard at the Shell Ultra City Escourt in KZN (Northbound on the N3). An email was sent to their general public enquiries email address on 19 January 2026. They responded on 30 January 2026 and copied in a whole bunch of people in their team to investigate and address the issue, to contact me and to resolve the issue. To date I have received no response from Shell SA after following up with emails on two occasions. This is clearly a total disregard for public health and safety on our roads.
0 replies
2 months ago
Oneplan Pet Insurance Claims Dept - Unacceptable Customer Service and ********* Conduct
Bad customer service experience today 18/02/2026. Rushed to the Vet at 7am with my two pets only to find out that the claims could not be loaded to the card. Called the Oneplan emergency number 0100010141 several times but the calls did not connect because it was outside of their operating hours. So what is the point of an emergency number? or what is their definition of ''emergency''? Long story short I had to return home without my Pets being treated at the vet. I rely on Pet Insurance, I cannot afford to pay cash for both my pets visits to the vet. I logged a call on the Oneplan WhatsApp number 0837945452 only to be told by the agent Athi that I have an outstanding claim. I rushed to check my records but found no outstanding claims from my side. When I probed further I discovered that they rejected a portion of a claim in August 2025 but neglected to inform me or failed to send proper correspondence. When I queried the lack of communication and their ineffective processes I was given a vague generic response by Athi and asked to make the repayment. So from August no correspondence, emails, phone calls to let me know the status of the account. My response was that I would have gladly repaid the outstanding amount had I known about it back in August 2025. I asked to speak to the Team Leader/Manager, I was promised a call back, waited the whole day and no call back or even a response from Oneplan Claims Dept however I did note that Athi the agent kept the WhatsApp Chat open and did not close the chat, not sure if they will still respond or whether I will get a call back, I'm not holding my breath as they have not done so before. Clearly a non customer centric approach in an industry that is so competitive, how do they stay relevant? Extremely disappointed, frustrated and annoyed at Oneplan Pet Insurance Claims Dept.
106 replies
13 months ago
Fast and efficient ...
Fast and efficient feedback on WhatsApp and the Call Centre
53 replies
39 months ago
Woolworths Online Have Failed Me
Woolworths Online have failed me. Order placed Saturday 14 January. Promised delivery on 17 January. Needed goods for travel on 18 January. Followed up and queried with Online and received the most disappointing service from the customer service consultants and of whom just covered up and lied for each other as well as for the incompetent courier companies that are contracted with them. Absolutely shocking experience in this day and age. Totally and utterly appalled and disappointed!!!
0 replies
41 months ago
Vodacom's Fibre Support Call Center the worst in the country
Vodacom's Fibre Support must be the worst in the country at present. After 72 hrs and empty promises they could not resolve my internet router connection problem save for a very competent fibre expert named Francis who works in the customer service center who just happened to answer our 10th call to Vodacom and sorted the issue out within 30 minutes. The other call center agents are a farce, they lie to you. No feedback, no return call, no sms or emails as promised., no response from them period.
132 replies
42 months ago
Lift - Worse Experience with an Airline
Worst airline ever. First and last time using them. 3.5 hour delay today 27 Oct 2022 at ORT from JHB to DBN route due to technical issues. Check in counters were chaotic. No e-tickets were emailed. Customer service on WhatsApp was poor. Passengers were asked after two hours of being on board the plane to leave the plane and board another flight that was supposedly leaving to CT. This airline and fleet of planes cannot be trusted and should not be used until they get their act together.
0 replies
Review Distribution
5 Star
1 (16.666666666666668%)
4 Star
0 (0%)
3 Star
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2 Star
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1 Star
5 (83.33333333333333%)