RH
Rika H
Active since Nov 2022
9
Reviews
0
Industries
Reviews
9 reviews18 months ago
STOP BILLING ME
I have unsubscribed from this business now for 6 months. Without fail they still charge me for a service I have no need for and have told them repeatedly to stop delivering to me. I read of clients here who have paid and can't get access .... wow you are lucky ... they ***** money from me monthly and as per the norm .... there is not a single way to get hold of them. Follow the contact us link? And pray. Nobody home. Nobody interested. Not a single person available to talk to. Ever.
0 replies
18 months ago
Overall worst experience with any company this year
Imagine signing up for a contract and being excited to get proper satellite WIFI. Only for the installer to arrive drills holes in your house and then discover the signal is not strong enough at that specific point. Yes he can install it - as long as I'm willing to fork out extra bucks for an extension to the bracket. For my account. MorClick response? Oh that's for your account. Sales agent's response: I'm very kind to help you resolve this other sales people don't do this. Oh and two days later I get a phone call - who else can you recommend my business to for me to contact? Dude ... not a single person. I then say: Ok ... fix the holes in my house (2 weeks later still not done) ... and refund me. This brilliant company? The CEO has to sign off on the refund and despite phoning their contact centre ... no surprises not a single person answers there ..... and following up with a lady who eventually does phone me - only 1 person in this company actually believes in really connecting ..... two weeks later - no response yes and no refund in my account. Go to their competitors - these guys are not interested. And those holes in the house walls? Still there. Not their problem.
53 replies
25 months ago
Brilliant staff Medicross Benoni Branch
Medicross Benoni Branch when I entered for my appointment this morning had a super aggressive and very demanding client in the branch. This man was abrasive, loud and downright rude. The manner in which the branch staff dealt with this man was unbelievably professional and kind. I could not have done that.
53 replies
25 months ago
Excuses Excuses Excuses
I lodged a complaint on Vodacom in February about promises made to me via their 'retention department'. I had 15 phone calls about telling me the reason they couldn't honor the promise made to me by their agent. It boils down to .... the courier company couldn't find where I live ... then it was oh the agent no longer works here .... oh he wasn't authorised to make the promise he did .... oh we don't have stock of that offer. It went on and on and on. The last time they contacted me I communicated that I'm off the grid and have no wifi or mobile access till the 13th March and for them to resolve the issue by then. I guess Vodacom will now blame the fact that I chose to hike in a location where they couldn't reach me for them negating a promise they made to me. Seriously I've been a customer for 30 years. HOW can it be so difficult to deal with a COMMUNICATIONS company?!?!?!?!?!?!
159 replies
26 months ago
Incorrect quote billed - no response from call centres
Phoned to cancel two numbers and had a very persuasive consultant convince me to keep numbers AND quoted me 2600 p month on my contract for all. Plus a whole bunch of free stuff to sweeten the deal. Invoice arrived and it's more than was quoted. PLUS none of the free stuff has been delivered yet. Phoning the call centre again and 3 times the calls were dropped on 2/27/2024. It also sounds like there is a huge party on the go but clearly a company that is all about connection would be terrible at answering phones.
112 replies
40 months ago
Bank statements? Forget it.
Logged a call before here and was so excited that somebody took action and contacted me. Shouted about not getting bank statement. I received it three days later - for the wrong account. Come on FNB. It can't be THAT DIFFICULT. I have sent emails and still no response. How many times do I have to turn to Hellopeter.com to get resolution?
132 replies
40 months ago
You want a bank statment? Forget it.
I had a business account with FNB that was changed from a business account to I don't even know what it was changed to. I was sent a mail to say ... this account is now not a business account anymore. In trying to get hold of my statements for tax purposes the account has simply disappeared from my profile. No amount of phoning call centres has gotten me to speak to a single person at FNB yet. I have gone to Bedfordview branch where I was told ... sorry we can't help you. Phone this nr. Use this phone. I did. I was put on hold for 30 minutes and eventually cut off from the call. How is it so difficult to get hold of an actual person to get what is my right to have. Should I just tell SARS ... oh by the way I'm late because FNB decided I don't need to have bank statements. I'm so over the shocking service. I have a personal banker ... but oh yes he also can't help with business accounts. WTH FNB get it right.
132 replies
41 months ago
Claim number 2950074 - Thabiso Twala
I had an accident on 15 June 2022. The third party claim that has been insituted by the other person in this is still not resolved. Thabiso Twala has been assigned to this case but since then it's impossible to get feedback from him. How is it possible that five months after an accident this driver has still not had their claim taken care of? Their vehicle was assessed on 6 October and STILL no feedback. Come on Discovery I thought you guys take client service seriously.
132 replies
41 months ago
Debit order drawn on the wrong date. Nobody responds to queries.
For the last 5 months have asked my personal banker as well as the personal loan department to update the date they have the debit order for that account since I'm paid on the very last day of the month. Every month on the 25th the money is simply transferred from my cheque account. This month I'm overdrawn and I'm getting a snotty message to say ... FIX YOUR OVERDRAWN ACCT now. And account that WON'T be overdrawn if the bank can get their processes sorted. WHY do I have a personal banker who can't help. Why is it so difficult to get the loans department to get their act in order. So now their processes are costing me more money to pay for this overdrawn transaction. Getting my personal banker to phone me is impossible. I sent a message in JULY. IT's not the end of November.
132 replies
Review Distribution
5 Star
1 (11.11111111111111%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
8 (88.88888888888889%)