MK
Michael K
Active since Dec 2022
2
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0
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Reviews
2 reviews26 months ago
terrible sevice
For 9 months of 2023 was charged R 329-00 p/m for vitality membership which I never committed to other than the 3 months "free trial" Discovery vitality said I did. I then asked for a copy of my conversation with the sales agent who called me. Discovery Vitality then came back to me and said the agent was incorrect and they would refund me the money that they took off my account. After following this matter up in countless emails, I've been told the case has been referred to the managerial level to date I have not received my refund yet after 5 weeks !!!!
0 replies
41 months ago
Shoddy service
very poor after-sales service. The used car sales representative and his superior overpromised and underdelivered on the cars' snag list. Certain areas that I had brought up in my emails that were on the snag list were rectified. The one issue that has not been addressed in the correct fashion and has still not been rectified despite promises that "I will speak to my superior and get back to you ASAP" has not happened as of yet; this was spoken about 2 weeks ago. The dealership needs an independent, trained customer care agent who follows up after a sale of a motor vehicle to rectify any issues that arise and are dealt with promptly.
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