AN
Anonymous N
Active since Dec 2022
2
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2 reviews28 months ago
Bad service!!!
I am writing to express my extreme dissatisfaction with the service I received on January 2nd at the V&A Waterfront. My girlfriend and I booked a cruise on Yacht ENIGMA for 3 pm, as instructed to arrive at the boarding gate by 2:30 pm. However, upon arrival, we were kept waiting until 3:15 pm without any staff attending to us. I finally called out to the staff that was in a boat for assistance, because we were just standing there To our dismay, we discovered that the specific boat we booked had been reserved for a private trip, and we were redirected to another boat with an additional fee. Not only were we unimpressed by the alternative, but the lack of communication and professionalism from your staff exacerbated our frustration. Upon requesting a refund, we encountered further issues. The manager, Craig, displayed an appalling level of disrespect. He called us poor for wanting an immediate refund even through cash because we had a budget and wanted to go to another boat, he was not only unprofessional but downright offensive. Instead of offering a sincere apology for the inconvenience caused, he dismissed our concerns callously. It is disheartening to be treated in such a manner, and this experience has left a lasting negative impression. He went on and said it’s always you “people” that always complain. He just then said I will walk away now and left me standing there . The sad part is he called us all of these things in front ong the other customers. I am so disappointed and will never recommend this company to anyone, because this is honestly the worst experience.
0 replies
41 months ago
Do Not Join Vap-sure
Do NOT JOIN VAP-Sure I recently had an accident and I had Vap sure as my short fall Cover with them , they refused to pay my claim and told me my claim would not be entertained !!!!
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