LT
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Active since Dec 2022
3
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0
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Reviews
3 reviews19 months ago
Unreliable and Unprofessional
I submitted my VAT refund application to the VRA in January 2024 and I was told that they take a month to do what they do before sending in the application to SARS. The VRA website claims that they are "dedicated to verifying that all the necessary conditions are met and guiding you through the VAT refund process" (hence the month of internal processing I would assume). Naturally I assumed that when they accepted my submission with no query then all necessary conditions had been met. I waited patiently until the 3 months that they promised the whole process would take was up, then I started following up. A dozen follow up phone calls, a few ignored emails and 6 months later, they tell me that my application had been declined because I submitted a copy instead of the original invoice. Something a quick check on their side by the team that is "dedicated to verifying that all the necessary conditions are met" would have picked up. What buffles me is why it took 9 months for them to tell me that my application could not go through because there was a copy instead of an original document. It sounds to me like they either had no idea what was going on with my application, had lost the application or something more sinister is going on over there. Would give them less than one star if it were possible.
0 replies
21 months ago
If I could give a tenth of a star I would
I had a nasty experience trying to get a refund at Rochester. After realising that the couch I wanted to buy is too big for my space, I asked for a refund. The lady at Menlyn that had sold it to me wasn't thrilled that she's losing out on commission so she started giving me attitude. First they made unreasonable demands for documentation which I provided then they told me to wait to weeks. When the 2 weeks ended, they called asking for my bank statement to prove that I had paid from that account despite them having a slip which confirms that as well as a copy of the card I used. I went back to the store to try and understand what it is they needed exactly and he gentleman I spoke to just dismissed me and started walking away before I finished talking to him. After this experienceI have cancelled Rochester from the list of shops I would consider when buying anything, however cheap they might be.
0 replies
41 months ago
****ty business run by crooks
I paid a deposit for a spare part that these crooks didn't have in stock after they told me I would get it in the next 24 hours. After 3 weeks without delivery I asked for a refund only to be bounced from one office to the next and they had the audacity to lie that all refunds go through SARS first.
0 replies
Review Distribution
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2 Star
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1 Star
3 (100%)