Active since Dec 2022
Earlier this this month I cancelled my subscription on the website and it was successful, only for the debit order to go through on the 25th when I call to enquire they tell me that my account is still active, the agent then says she will cancel it immediately when I go into the website the profile is still active meaning they are just waiting to deduct again while I am not even using their services😡. I want them to close the acc and pay back my money.
What a horrible experience, i don't even know where to start. The place has ****roaches, the Tvs are not working, the aircons are not working, the rooms are dirty, the owner/manager is not available to assist. This place is a mess. The bad reviews have been reported several times but the place is still operating, the lodge is situated in an unsafe place. The fire extinguishers have expired, the gates are never locked anyone has access to open and close as they please which means the cars are not safe.