RS
Ryan S
Active since Dec 2022
13
Reviews
0
Industries
Reviews
13 reviews13 months ago
Oh, MTN Supersonic—where promises go to die and "escalations" mean absolutely nothing.
Last Friday, our Zyxel router (S210Y47036287) decided it had had enough of this world, so we did what any rational person would do—called our trusted service provider. And to be fair, the staff are friendly and sound helpful... until you actually need them to do something. Since we run a home office, staying connected is kind of a big deal. We were promised a new router by Monday. I even offered to go fetch it myself (you know, like a functional adult), but no—apparently, that’s not an option. Buying my own replacement? Also a no-go, because we must use their routers. Fine. We wait. Monday arrives… and guess what? Nothing. Not a single update, no router, no sign of life. We've called five times, and not one person can give us a straight answer. The magical word "escalation" gets thrown around like confetti at a wedding, yet absolutely nothing happens. We’ve been promised callbacks, but at this point, I have a better chance of hearing from Elvis Presley himself. So here we are, another day without the internet, relying on mobile data (from Vodacom) like it’s 2005. If you’re looking for a service provider that excels at making empty promises and leaving you in the dark—congrats, MTN Supersonic is the gold standard.
0 replies
19 months ago
John Dory's Cradlestone Mall: Sushi? What Sushi?
Ah, John Dory’s Cradlestone, where dreams go to die, and apparently, so does your booking! We booked for 16 people on a Monday for a Wednesday dinner. You know, with a solid three-day head start, we figured they'd nail it. Silly us! When we arrived, they generously set up a cozy table… for 10. Because clearly, those extra six people were imaginary friends. After an awkward stand-around while they "made a plan" (which is code for "stare blankly at each other until something happens"), we finally got seated. But wait, it gets better. We had to go on an Easter egg hunt for the manager just to order drinks. Our waitress? Apparently, she was more of a myth—an urban legend in the restaurant world. Everyone knew we had one, but no one, including herself, could figure out who she was. Talk about next-level hide-and-seek. Fast forward an hour and a half (yes, you read that right), and 7 out of the 16 lucky souls at our table received their meals. Cold. Because who doesn’t love a lukewarm fish fillet with a side of disappointment? The quality was so... underwhelming, my brother and I seriously debated if we had accidentally ordered off the kiddies’ menu. Our portions were so small that we started wondering if the other 9 meals were just invisible—maybe the chef forgot to turn on the stove while perfecting his magic trick. But hey, let’s talk about what we really came for—sushi. You know, that thing you order at a sushi restaurant? Well, apparently, at John Dory’s, sushi is less of a meal and more of a concept—an elusive dream that never quite reaches the table. Out of the 68 pieces of sushi we ordered, we received... wait for it... 2. Yes, two whole pieces. Maybe the other 66 were just too shy to make an appearance. Meanwhile, the tables around us? Oh, they were having a sushi buffet. Plates were stacked high like they were trying to build some kind of architectural marvel out of salmon roses and California rolls. But us? Nah, we were left contemplating the art of waiting while watching everyone else feast. Honestly, it’s impressive how John Dory’s managed to make a sushi dinner an experience of sushi deprivation. If their goal was to turn the entire table into a group of hangry detectives trying to solve the case of the missing sushi, well, mission accomplished. All in all, if you’re looking for a restaurant where your booking, your waitress, and your sushi might all disappear into the abyss, John Dory’s Cradlestone is the place. Don’t worry, you’ll leave with plenty of time to hit the drive-thru on your way home! It was an evening of culinary mediocrity, baffling service, and a lesson in "how not to handle a booking." If you’re looking to leave hungry, thirsty, and confused, look no further. John Dory’s Cradlestone has you covered!
0 replies
19 months ago
Umklomelo Electronics and Hirsch's little ****
Customer Service, I hope this letter finds you well, perhaps sipping a cup of coffee while contemplating the wonders of excellent customer service—something I seem to have missed out on. I wanted to take a moment to share my deeply enlightening experience with my new Samsung washing machine, purchased from your esteemed establishment less than a year ago. First, let’s talk about that “extra” extended warranty. What a gem! It’s about as useful as a chocolate teapot. I must commend you on the brilliant marketing strategy of convincing customers to pay more for a warranty that apparently covers absolutely nothing. Truly groundbreaking. You see, I previously owned a Samsung washing machine that stood the test of time for over ten years. It washed everything—wigs, sticks, kids' toys, car keys, and even the occasional live ammunition. Not once did it throw a tantrum. But this new one? It seems to have decided that it’s too good for basic functionality. When I finally reached out for help, I was introduced to the delightful world of Umklomelo Electronics and IT Solutions—an organization that apparently specializes in “customer confusion.” After an agonizing week of waiting for them to collect my machine, they finally contacted Hirsch's, claiming they were ordering a part. Spoiler alert: they hadn’t. Shocking, I know. Now, the pièce de résistance: a R5 coin has apparently lodged itself in the drum, wreaking havoc like a tiny, overpriced wrecking ball. And guess what? This delightful incident is not covered under warranty, not even the magical extended one that I paid for. How refreshing! Who doesn’t love a good surprise bill? R3000, here we come! As I sit here, nearly four weeks into this circus, I can’t help but wonder—what’s next? A refund for the warranty? An apology? Or will I be met with more radio silence? At this point, I’m considering starting a support group for disgruntled customers of Hirsch's. Would you like to join? In closing, I would love to know what your next steps are in resolving this, or if I should just go ahead and start budgeting for my new washing machine. If I wanted bad service, I could have chosen literally any other store, but I chose Hirsch’s. Bravo! Looking forward to your enlightening response.
0 replies
19 months ago
Hirsch's Customer Service
Dear Hirsch's Customer Service, I hope this letter finds you well, perhaps sipping a cup of coffee while contemplating the wonders of excellent customer service—something I seem to have missed out on. I wanted to take a moment to share my deeply enlightening experience with my new Samsung washing machine, purchased from your esteemed establishment less than a year ago. First, let’s talk about that “extra” extended warranty. What a gem! It’s about as useful as a chocolate teapot. I must commend you on the brilliant marketing strategy of convincing customers to pay more for a warranty that apparently covers absolutely nothing. Truly groundbreaking. You see, I previously owned a Samsung washing machine that stood the test of time for over ten years. It washed everything—wigs, sticks, kids' toys, car keys, and even the occasional live ammunition. Not once did it throw a tantrum. But this new one? It seems to have decided that it’s too good for basic functionality. When I finally reached out for help, I was introduced to the delightful world of Umklomelo Electronics and IT Solutions—an organization that apparently specializes in “customer confusion.” After an agonizing week of waiting for them to collect my machine, they finally contacted Hirsch's, claiming they were ordering a part. Spoiler alert: they hadn’t. Shocking, I know. Now, the pièce de résistance: a R5 coin has apparently lodged itself in the drum, wreaking havoc like a tiny, overpriced wrecking ball. And guess what? This delightful incident is not covered under warranty, not even the magical extended one that I paid for. How refreshing! Who doesn’t love a good surprise bill? R3000, here we come! As I sit here, nearly four weeks into this circus, I can’t help but wonder—what’s next? A refund for the warranty? An apology? Or will I be met with more radio silence? At this point, I’m considering starting a support group for disgruntled customers of Hirsch's. Would you like to join? In closing, I would love to know what your next steps are in resolving this, or if I should just go ahead and start budgeting for my new washing machine. If I wanted bad service, I could have chosen literally any other store, but I chose Hirsch’s. Bravo! Looking forward to your enlightening response. Best regards, Ryan FU SAVAGE
0 replies
26 months ago
Flo International Music and Events Company
Flo International Music and Events Company has undeniably established itself as a game-changer in the vibrant landscape of live music and events. Originating from Canada, Flo has successfully orchestrated a harmonious fusion of global and local talent, leaving an indelible mark on the South African entertainment scene. One of Flo's standout achievements is its commitment to bridging continents through music. By bringing internationally acclaimed artists such as Neon Dreams and Billy Raful to South Africa, the company has not only broadened the horizons of local audiences but has also created a unique platform for cultural exchange. Flo's dedication to showcasing diverse talents from around the globe is commendable and contributes significantly to the enrichment of South Africa's musical tapestry. What sets Flo apart is its strategic collaboration with Cr8if Sweatshop, a dynamic force within the South African creative industry. This partnership has proven to be a catalyst for unprecedented growth, propelling local talents like the Saxby twins, Matthew Mole, Jethro Tait, and others into the limelight. The symbiotic relationship between Flo and Cr8if Sweatshop is reshaping the narrative, affirming that the future of the music industry lies in collaborative efforts that transcend borders. Flo's events have become synonymous with excellence, offering not only an eclectic mix of international and local performers but also an immersive and unforgettable experience for attendees. The company's meticulous curation of lineups showcases a keen understanding of diverse audience tastes, ensuring that each event is a celebration of musical artistry. As Flo International Music and Events Company continues to soar, it is clear that they are not merely organizing events; they are curating cultural experiences. Their commitment to building an international footprint for both local and international artists positions them as pioneers in fostering a global stage where creativity knows no boundaries. In a world where music is a universal language, Flo International Music and Events Company has become a conductor, orchestrating a symphony that resonates across continents. Their journey from Canada to South Africa is not just a geographical expansion; it's a testament to the transformative power of music in uniting the world. Kudos to Flo International Music and Events Company for crafting an extraordinary narrative in the music and events landscape. Their dedication to breaking barriers and championing artistic collaboration sets a new standard for the industry.
0 replies
26 months ago
Disappointing Experience with Netcare Medical Services
I recently signed up for Netcare Medical Services with the expectation of receiving prompt and efficient assistance, especially given the initial eagerness displayed by their representatives during the sign-up process. Unfortunately, my experience post-sign-up has been nothing short of disappointing. Upon signing up, the level of support plummeted drastically. Attempts to seek assistance over the phone have proven futile, as calls are either abruptly ended or mysteriously canceled, leaving me frustrated and without resolution to my concerns. One of the most frustrating aspects of my experience has been the inconsistency in customer service. While the initial interactions were characterized by a sense of urgency and willingness to help, the subsequent lack of support has left me questioning the reliability of Netcare Medical Services. Not only have calls been abruptly terminated, but the agents seem disinterested and unhelpful when I do manage to get through. It is disheartening to feel neglected and dismissed after expressing concerns about the service, especially when dealing with a medical service provider where clear communication and support are paramount. The lack of responsiveness and professionalism demonstrated by Netcare Medical Services is unacceptable, and it raises serious doubts about their commitment to customer satisfaction. As a paying customer, I expect a level of service that reflects the promises made during the sign-up process. If this is indicative of the service I am to receive, I am left with no choice but to consider canceling my subscription immediately. In conclusion, my experience with Netcare Medical Services has been far from satisfactory. The initial enthusiasm displayed during sign-up quickly evaporated into a frustrating and unresponsive customer service experience. I urge potential customers to carefully consider their options and weigh the potential consequences of relying on a service that may not live up to its initial promises.
58 replies
35 months ago
Request for Quotation Follow-up - BestMed Medical Aid
I am writing to express my disappointment with the recent experience I have had while trying to obtain a quotation from BestMed, a so-called renowned medical aid company. I believe it is important to bring this matter to your attention, as it reflects a lack of responsiveness and customer service on their part. In my attempts to gather comparative quotes from various medical aid providers, I have found that most companies promptly respond to quote requests with the aim of providing excellent service. However, my experience with BestMed has been quite different. Despite requesting a call back since last Friday, I have not received any response from them. I initially reached out to their online message service, which advised me to fill out an online form and assured me that someone would contact me. Regrettably, this has not been the case. I find it frustrating and disheartening that my efforts to engage with BestMed have been met with a lack of follow-up and communication. It is essential for a company in the medical aid industry to be responsive and attentive to potential clients, especially considering the importance of healthcare coverage and the trust placed in their services. I believe it is crucial for BestMed to address this issue promptly and ensure that potential customers, like myself, are treated with the level of service and care that is expected. I hope this communication will draw attention to the need for improvement in their customer engagement processes.
53 replies
36 months ago
IS THERE ANYWAY TO CONTACT VUMATEL????
Vumatel called us telling us that they are on their way to install the "Vumatel box" that was Friday last week, no one arrived, no one called and there is NO WAY TO CONTACT THEM so is this what they do? How do we know what's going on? There's no way to contact them. Incredibly frustrating and unprofessional
53 replies
36 months ago
NO responce from VUMATEL
I filled out their online forms, there's no number to call them directly. Day 2 and no one has called to get us up and running on fibre, we can't go to MTN Supersonic cause they are *******, so who else can we contact for fibre
53 replies
36 months ago
Supersonic ? More ****osonic just another MTN failure
Impossible to get hold of them, the bot system is ****, on the phone for an hour and 50 min still no answer, they very quick to send u messages telling you that u need to pay in 2 days but when u need them it literally Impossible. Any suggestions who to swop over too?
159 replies
Review Distribution
5 Star
1 (7.6923076923076925%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
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1 Star
12 (92.3076923076923%)