BB
Bjorn B
Active since Mar 2009
5
Reviews
0
Industries
Reviews
5 reviews5 months ago
Excellent Service
We have been using GP Motorworks for over 2 years now since we stopped taking our 2006 330i and 2013 330d to BMW dealerships. We have always had excellent service from Gilles and his team. You don't just drop you car off and tell a receptionist (yes looking at you BMW dealers, never see or speak to a mechanic) what is wrong, you actually speak to the owner, tell him what is wrong and you build up a relationship. Quotes are given if you ask for one, Gilles has always been friendly and helpful to discuss all work needed to be done and he has always been spot on to indentify an issue when you told him what was wrong. Will keep supporting GP Motorworks, as they get my German approval for excellence!
0 replies
59 months ago
Very poor customer service
Bought a Macbook Air at Clearwater Mall, 3 days later the price is R1000 cheaper. I politely asked them to consider refunding me the price difference, according to their feedback email, their Clearwater Mall managers have not approved the refund. Now if this price change happened weeks later, there would have not been an issue. Just like they say they have the right to change prices according to the T&C, I have also the right to make poor, very poor customer service public. I will certainly not support iStore in future, will rather import all Apple devices myself, much cheaper anyway.
0 replies
80 months ago
The place that sends you mad
In January 2019 I went to a Telkom shop in Clearwater Mall and completed a form to have my fibre line upgraded from a 10mb/s line to a 20mb/s line. Telkom already has all my details on their system as I am an existing client, so I don’t understand why I have to fill in another form again. In March someone from Telkom phoned us to offer us an upgrade on our line, and we told the person that we already applied for an upgrade in January and we are still waiting for this upgrade. Telkom again said they will get back to us. Another few weeks went passed with nothing happening. Somewhere in May another person from Telkom phoned us and said the upgrade has been done. The next day I checked the line speed on www.speedtest.net and it was still at 10mb/s. I then went online using Telkom's agent chat feature. The first service agent told me to reset the router and wait 10 minutes. Still no change to the line speed. Again I used the online chat feature to speak to another agent to hear what is going on. This time this person told me the upgrade is still pending and nothing has been. I couldn't believe what I just heard, how can one person phone and say the upgrade has been done and the other says it hasn't been done. After another few calls from Telkom and ourselves to Telkom, we decided we are getting nowhere and just going to leave it. In July we decided that we are fedup with Telkom's service and want to move to another ISP. On 1 August 2019 we went onto Telkom's website to cancel all services land, the Openserve line and ISP with Telkom. We signed up with the new ISP and were told that the Openserve line that is with Telkom, has to be released before they can activate it on their side. On 14 August Telkom phoned me to find out why I am cancelling. I told them that since January 2019 we are trying to get the line upgraded from 10mb/s to 20mb/s. Until now this has not happened. Now I have received an account in July being back dated to January for the use of the 20mb/s line. I was told vy this Telkom person that I have to contact the sales department, as I now have to downgrade the line before they can sort out the account. What most be downgraded as I have never received this upgrade. Why can't Telkom on their side sort this out and speak to whomever they need to speed to find out what is happening. Don't any of their system talk to each other. As a Telkom customer I am receiving the most appalling service and being referred to from department to another department and no one at Telkom seems to know what they are doing and how to resolve this. Every time I speak to a department, they keep telling me I must speak to this and that department. I am a customer trying to sort out the account without much joy and am willing to pay for the 10mb/s service that I have received until now. I phoned Billings and raised a dispute which apparently has been closed and referred to the credit department. This morning, 12 September I got a sms from Telkom stating my account is being suspended and handed over for collection. I phoned again today to sort out the account and I am told that I have to phone the sales department to have the line downgrade to a 10mb/s line (it has never been upgraded to 20mb/s line). When I speak to technical, they confirm that the line is still running at 10mb/s, they say I must speak to Billings, another new person at Billings says again I have to speak to sales. When you speak to sales, they guy has no clue and says he will have to get a manager to phone. When will this happen? Xmas is also coming. Checking the Telkom app and website, the 3 reference numbers we have for canceling all the Telkom services, have also been "resolved" on 14th August. Nothing is resolved, as our upgraded "10mb/s" line is still active and I am still being billed for a 20mb's line, and I am just not able to get this account sorted out and cancelled, in order for us to have a better and faster service with another provider. Unfortunately I am not able to go with Vuma, as they are not active in my complex. Therefor I am stuck with Telkom and Openserve and unable to get a faster fibre line.
105 replies
81 months ago
False advertising
I ordered a Acer laptop. On the email and site promotion it said if you buy this laptop before 9 August, you will receive an extra 4GB ram. I received the laptop without the extra 4GB ram, and since then been struggling to get an answer out of Loot as to why I haven't received the extra memory as advertised.
105 replies
125 months ago
Ridiculous Charges
Never ever again will I be sending any package from the UAE to South Africa. Used a site called [URL Removed] which compares a few courier companies to get the best price, then selected Speedex courier. After struggling with them to collect the packages correctly, it finally left Dubai, after Speedex passed this onto Skynet, which now gave the receiver an invoice in South Africa that was charged at 100% of the package value. So a few small gifts that were send to family turned out to be very expensive.
75 replies
Review Distribution
5 Star
1 (20%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (20%)
1 Star
3 (60%)