HB
Heidi B
Active since Jan 2023
6
Reviews
0
Industries
Reviews
6 reviews13 months ago
Worst online purchase experience EVER
Wow, I should have looked here first but do I really have to do that before every purchase? I bought items online - all of them did not fit as they were either too big or too small. Anyway, I logged a return and the response was swift but they sent the courier to my office, which was the original delivery address. BUT I had already gone on leave for December. After the holidays, it was a long saga of trying to change the collection address to my home rather because security could assist with collection if I wasn't here. These email exchanges included correspondence from Superdry apologising for their pathetic service. Eventually, my return was collected and the refund approved (on 14 Feb). BUT then, it was a case of waiting for the refund to materialise, which it still hasn't. So I contacted Float directly (this is also annoying - that you can't just pay with your credit card but are forced to use Float when purchasing online from Superdry). AND guess what? Float said they have not received the instruction to pay the refund. Now, I'm waiting for the Superdry contact centre once again to get their act together and sort this out. These purchases were made in December and my return is still not concluded by 15 March. ***
0 replies
32 months ago
Excellent service with pet insurance claims
Sending appreciation to Eamonne Macfarlane for always being on the ball as well as being proactive when it comes to pet insurance claims. My senior dog has me at the vet often and I’m always assured of excellent service, no matter what. Everything related to my cover is always explained in detail.
131 replies
34 months ago
Absolutely no concept of customer service
I should have checked this site first… After deciding to purchase from this company for various other reasons, my delight turned to disappointment when I saw that one of the Sneeubok slippers looked very much like a reject. A few emails later, even after a verified review on their website, I’ve received no response. What poor customer service. I’ll never buy from them again and certainly don’t recommend them. There are plenty of other places selling these slippers. I’m really sorry that I chose to waste my cash on this one.
60 replies
37 months ago
Happy customer
Big shout out to Eamonne Macfarlane for satisfactorily handling my claim - explaining all the details (calculations, exclusions, etc) that led to the final outcome.
53 replies
39 months ago
Thank you
Thank you for following through and reversing the misleading airtime upgrade I was sold last year. My rating is due to the fact that I was told I'd be contacted but then only received a series of SMS's saying the reversal had been actioned. So, I waited with bated breath until the first of the month to see if it was true. I will also wait and see what happens on 1 March as other reviews seem to indicate that these things are sometimes not permanent. Anyway, I'm happy that I can upgrade my device now. So thanks :-)
60 replies
40 months ago
Completely misleading upgrade offer
I became eligible for an upgrade around October this year, and apart from being bombarded with emails and SMSs from Vodacom, I received a call from a third party about an airtime offer that I was told would in no way affect my ability to obtain a new device when my contract term officially ends in Feb 2023. Guess what? I'm now told by Vodacom that I'm not eligible for a new device! I'd like the call to be retrieved and listened to as I asked multiple times about being able to add a new device in February and was assured multiple times that this would be the case - completely misleading! The airtime package was effective from 1 December, it came with 20GB once off. I'm completely happy with the upgrade being rescinded and paying the costs of the additional airtime and data received thus far. I was also told that I would receive an email confirmation of the said upgrade after the call but this did not materialise. I only received a generic SMS a few days before the upgrade took effect (on 29 November). I'm not satisfied that third parties are able to offer Vodacom services and are completely misleading when obtaining approval. I'll be taking this matter further if there's no satisfactory resolution. I tried to contact the call centre after my initial discussion about this, but could not stay on hold forever (I called two departments). I've been a loyal customer since I bought my first cellphone!
264 replies
Review Distribution
5 Star
2 (33.333333333333336%)
4 Star
1 (16.666666666666668%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
3 (50%)