NS
Nawaal S
Active since Jan 2023
4
Reviews
0
Industries
Reviews
4 reviews1 month ago
Unhappy with lack of communication
I took out a wear and tear policy with Innovation for my Toyota. The agent promised me that I would be able to claim from policy immediately, without waiting for the 3 month waiting period, if I paid for three months upfront. He also quoted me a different amount than what was stated on my policy documents. I queried this with a customer service agent who then promised that this would be investigated. And I have yet to receive feedback. They keep calling me outside of office hours, the phone rings for like a second, giving me no opportunity to answer the call and then I can't call back because its outside of office hours. So the call cuts. It's ridiculous. I have emailed them because I want to cancel this policy due to the lack of professionalism. I need a response.
1 reply
2 months ago
Account Cancellation Difficulty
I have been trying to get in contact with someone in order to cancel my account, which has been a fruitless endeavour. I jave been emailed by 2 different ladies (Lee-Anne and Anthea) who have both noted that I would be contacted my representative and I have been waiting for 2 weeks. I have received a call, which happened while I was consulting with patients. And when I tried to return the call I keep getting cut off, or am simply left on hold for long periods of time.
56 replies
29 months ago
Unauthorised M-sure Debit Order
My car warranties contract ended in October, M-sure debited my account at the end of October, and when I was assured this would be the last transaction, they debit my account once again at the end of November. Despite having contacted them, they also have not sent through a confirmation of cancellation of my contract with them.
71 replies
32 months ago
Their service was fast and efficient, and they were friendly
Their service was fast and efficient, and they were friendly. I thought I'd wait longer for my disc but it arrived quite fast. They were also diligent in sorting out issues
0 replies
Review Distribution
5 Star
1 (25%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
3 (75%)