RS
Rod S
Active since Jan 2023
2
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0
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Reviews
2 reviews26 months ago
GUARANTEE COMMITMENT EPIC FAIL
I purchased A Wolf Electrical Trimmer 3 October 2024 From Pick n Pay Northgate. I used it for about 5 1o 10 seconds and stopped as it was making an unusual usual noise. I retuned the **** eater on 4 October 2024 as the Motor housing had disintegrated. The **** eater was returned to me some 6 weeks later. I used it again on 18 Jan 2024 and after 2 minutes it was making an unusual noise again and I returned it on 19 Jan 2024. I was notified on on 21 Feb 2024 that I had to pay R565 to have it fixed as I had voided the guarantee by changing the line and not using the guard and I burned out the motor. I did not change the line in the **** eater as I had not used it long enough & it the original line as supp**** and I did use the guard but did not use it long enough to get dirty. In any event I always wipe down my lawn mower and **** eater after use. I demand I get new machine and I am not prepared to accept a repaired machine as I believe that I was supp**** with a demo, materially defective or repaired machine in the original purchase. When I returned the **** eater on 4 October 2023 I should have been given a new machine without question and now they the audacity to demand I pay R565 for a materially defective machine. In fact Tandem should replace the machine with an upgraded machine to compensate me for the inconvenience and for attempting to solicit me a R565 repair!! I will put this on other social media platforms.
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40 months ago
Afrihost shockingly bad service
On 1 December 2022 I tried to order a 40+40GB LTE SIM but found my account with Afrihost was blocked as my account had been debited with R787 cancellation fee iro my fibre account which I cancelled in about Mach 2022. When I cancelled my Afrihost fibre account, my bankers advised me to close all my debit orders as I had a huge problem with unauthorized debits going through my bank account. Two days after I cancelled my Afrihost Fibre Account received a call from the Afrihost cancellations to accept a free month service before cancellation. I declined this but he insisted that he had given me a free month and he ould not reverse this but I have to pay R787 for this 'free' month. I politely told him I did not want it but he just put the phone down. So from 1 December 2022 I sent a series of emails to Wendy Noble at Afrihost accounts detailing the circumstances and eventually she reverversed the R787 charge on my account and my account was now in 'good order' On 16 December I ordered my Afrihost 40+40 LTE but found my account was still blocked and the order could not be processed, After numerous call and emails my account was unblocked and my order was processed with delivery promised on 23 December 2022. I sent numerous calls and emails to Afrihost who gave me all the excuses in the world from load shedding causing traffic problems, the rain, the public holidays but I could not delivery of my SIM card from Afrihost. On 4 January 2023 I had not received my SIM card and no one at Afrihost could tell me when I would get delivery. I pointed out to Afrihost staff that I had RICAed, FICAed and paid for my SIM card in advance but could not get delivery of it. On 4 January 2023 I received a call from Divan Valentine at Convergex who promised to send me a replacement SIM as my original SIM was missing since 22 December 2022. The replacement SIM card was delivered at 13.37pm by a dpdlaser.co.za driver but the SIM did not work as it had not been activated by Afrihost. Divan called to confirm receipt of the replacement card and said he would get Afrihaot to activate the card which would be done within the half hour and would be working perfectly by evening. I tried the whole night to get the SIM card to work but to no avail. I put through a support request again and a call back again to Afrihost but they were ignored. As of 16.37 on 5 January 2023 I had not received my Afrihost SIM In 2016 my bank account was debited with R800 per month for 12 months in favour of Afrihost for ADSL line I had cancelled. I did take this up with Wendy Noble who verified my complaint and refunded me R4800 of the R9600 which ahd been incorrectly debited to my bank account. Ms Noble was not authorised to pay the full amount I had been incorrectly charged and would refund me in two amounts. I never received the second part of the refund. Afrihost must refund overcharge of R4800 and the R70 odd I paid for portion of December 2022 and for portion of January 2023 when I did not have a properly funcioning SIM card. I still do not have a functioning SIM card and would appreciate for some service from Afrihost.
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