JT
Jayd T
Active since Jan 2023
15
Reviews
0
Industries
Reviews
15 reviews23 months ago
Be a human to your members
I have been a member at the VA Constantia for years and even though the Constantia branch isn’t the best, I love a certain trainers classes so decided to stay because of him. I am on the off-peak package as all the classes I do are at those specific times so I never had the need to enter the gym before 8am or after 4pm. We lived in the area but recently moved further out 25 min away but decided to keep my membership at this club as my daughter's school was close by so figured I could just enter the club slightly earlier than the off peak time and grab a coffee after the school drop off while I wait. Whilst I can completely understand and respect that staff need to do their job, today I was really upset that the staff would not let me in, to grab a coffee and wait for my class at 10am. This was around 7:30am, not 6am! What would be unreasonable is if I tried to enter the gym at 6am to workout. This is very rude and not a very human way of dealing with your members. What harm would I do sitting at the cafe, grab a coffee and wait for my class? I do not see why I should pay more per month just to sit and have a coffee once or twice a week while I wait??? I am seriously considering cancelling my membership with VA. A human touch goes a long way - and it has really made me so angry that I don't even want to set foot back in your gyms. Quite a bleak experience overall.
0 replies
26 months ago
10 Stars if I could ⭐ SUPER FAST delivery!
10 stars if I could! ⭐⭐⭐⭐⭐⭐⭐ Amazing product offerings, always awesome samples, and incredibly quick shipping, less than 24 hours to CPT. You girls are my go too if I am running low on products as I can always count on your quick service! Your competitor takes up to a week for shipping, so you guys are way ahead of the game. Thank you!
0 replies
27 months ago
REALLY slow shipping
Over a week to deliver products is disappointing when your direct competitors deliver in 2 days. You guys will not be able to compete if you do not improve your packing and shipping processes. You have great sales from time to time but it does put me off when I have to wait so long :-( Sorry
0 replies
28 months ago
Ignoring customers, now prices increased
I already have a phone contract with MTN through iStore but needed an additional phone. App**** twice in Nov and Dec and each time, the ID verification kept failing for some odd reason. I have a contract with them that started in Sept so it made no sense. I then emailed iStore and tried to reach out to them to get assistance, only to be ignored. I tried again and upon checking, the contract through MTN is now gone and the contracts have doubled in price for the same phone and a worse deal. This is awful. So were they ignoring me because they knew the prices would increase and they would remove MTN from their contract providers?
0 replies
29 months ago
Thank you for protecting your customers!
10 stars to the company's COO Chris for assisting me with an incident where the retailer had the product back and ignored me when trying to get my money back. This is the second time this particular and very famous retailer ignored me when they made mistakes. Great to know that Payflex protects their customers and thank you for the excellent and prompt communication, and for pushing that retailer to actually respond. Transparency is certainly key and they were definitely trying to hide. Thanks, Chris
71 replies
29 months ago
Struggling to get money back for order that is back at warehouse.
0 stars!!! Refused delivery as they attempted delivery too late for the event I needed the items for. Paid for express delivery too. Nearly 2 weeks and I am still fighting for my money back. Does anyone work in your customer service department? I am reporting Woolworths to the Consumer Act as you have no right to take people's money, have your items back at your warehouse, and then ignore customers when trying to get your money back.
0 replies
29 months ago
*******!! Ignored when trying to get my money back for items returned to warehouse.
0 stars!!! Refused delivery as they attempted delivery too late for the event I needed the items for. Paid for express delivery too. Nearly 2 weeks and I am still fighting for my money back. *******!!!!!!!!! Does anyone work in your customer service department? I am reporting Woolworths to the Consumer Act as you have no right to take people's money, have your items back at your warehouse, and then ignore customers when trying to get your money back. This is *****ing!!!
71 replies
29 months ago
Awful online shopping experience AGAIN!
Yet again, a terrible online shopping experience. Online order which I paid express shipping for, failed to arrive. I needed these items for an important event today. Now I am left to go buy these items today whilst already paying for the order. My previous issue hasn't been resolved either. After providing all the proof that they had made a mistake, they ignored me. What is going on there? Hiring low-skilled people to deal with your customers is not acceptable.
72 replies
29 months ago
Unbelievable Start ⭐⭐⭐ So impressed.
If I could do 10 stars, I would. ⭐⭐⭐⭐ What an amazing company to deal with. From the quote process to customer service, everything has been easy and effortless. I am in the process of purchasing a new car and what a pleasure not to be harassed and hounded by a million phone calls with everyone trying to get the sale. Naked does everything online including finalising the cover without speaking to anyone or getting tons of phone calls. The app is amazing and super user-friendly. Hats off to their UX designer, and whoever leads their digital transformation efforts as it's excellent. I needed to get something sorted on my policy confirmation and within minutes, Mila assisted me and everything was done. No waiting on the phone for ages only to be forwarded to someone else over and over again. Everything is done on the app and their staff are professional, introduce themselves properly and clearly are well trained to deal with customers. So impressed so far with the onboarding. Thank you. So happy to be insured with you and have already referred you to others due to the ease of the process.
73 replies
29 months ago
How many times must I ask a company to stop calling?
I have been a client with 1st For Women before and certain issues were dealt with in a professional manner. I had changed insurers though. I am currently in the process of purchasing a new car and while I am glad to see they offer an online quote quickly without speaking too someone, but since then I have been harassed!! 10 phone calls at 5 pm during crazy dinner time with the kids, I kindly asked them to please not call me and once I am ready to proceed, I will them know. Another 10 calls this morning, and after finally answering (I am in the middle of meetings by the way and my phone keeps ringing) I kindly asked them again to please refrain from calling me all day and when I am ready to proceed, I would let them know. A minute later, they called again!!! They firstly do not introduce themselves when they call which is shocking training in my opinion as you should always introduce yourself. The amount of spam calls in this country is putting me off having an SA phone number!! Please train your staff to not harass customers and when calling, actually introduce themselves properly. It has really put me off your business AGAIN!!
73 replies
Review Distribution
5 Star
3 (20%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (6.666666666666667%)
1 Star
11 (73.33333333333333%)