JL
Jadine L
Active since Jan 2023
3
Reviews
0
Industries
Reviews
3 reviews6 months ago
1-Star Review – Extremely Disappointed with Replay Jeans South Africa’s Service
I am extremely disappointed with the service I received from Replay Jeans South Africa. In December 2024, I purchased two T-shirts for over R5,000. I only wore one of them — a coral T-shirt costing R2,400 — for the first time in May 2025. After washing it once, the colour bled out, staining the white label engraved on the front. Once the shirt dried, the label returned to white, confirming it was a manufacturing defect. I contacted Replay’s customer service via their website, where I was informed that all Replay items have a two-year warranty. I was told to take the shirt and the email to my nearest store, which I did. The store staff said they would email the photos and details to their manager, Frank Cliff. After hearing nothing for almost a month, I went back to the store to follow up, only to be told they were still waiting for a response from the manager. Another month passed — still no feedback. When I returned for the third time, the staff phoned the manager, Frank Cliff, in front of me. To my shock, instead of speaking to me, the manager shouted at the employees, saying “anyone who takes the T-shirt will be fired!” — a completely unprofessional and appalling response. He then stated that the 2-year warranty doesn’t apply in South Africa, which makes no sense since there is only one Replay customer service contact for both local and international customers. I paid R2,400 for a T-shirt that is now unwearable due to a clear quality defect, and not once did the manager or anyone from Replay apologise or offer a solution. As a loyal customer, I expected much better service and accountability from such a premium brand. This experience has completely changed my perception of Replay Jeans. I will never purchase from Replay again and I strongly advise others to think twice before spending their money here — the after-sales service is non-existent, and customer concerns are dismissed without care or respect.
0 replies
22 months ago
Checkers stole a R1500 from me
I have had the worst experience with checkers. On the 29 June 2024 at 17:00 I went to checkers to purchase items and do a cashback withdrawal. I purchase items to the value of R338.15 first there after I proceed to request a cashback withdrawal of R1500. Right after I inserted my card and saw the R1500 go out my account the machine at the till number 8 shut down. They gave me my items which I paid for but then refuse to give me the R1500. They indicated I should bring a bank statement to prove the funds went off on my side I spent an hour in that store that evening of which my battery died and I proceeded to go home. I visited the store again on Sunday the 30th of June with photograph on my phone of my banking app showing the funds went off they still indicated they cannot give me the money as it did not reflect on their side I was also told a incident will be logged and I should return on Monday and that the regional manager indicated that he will see to the query himself and will call me on Monday 1 July 2024. I was never called by anyone I visited the store again where I was told that they still working on my request and checking I spent two hours in the store to obtain that response after which I left. I visited the store again on Tuesday evening I spent another two hours in the store spoke to a different manager spent another two hours in the store of which I was told the till 8 did not reflect the R338.15 made at 17:13pm and that the till 8 last transaction is at 17:11pm I enquired how is it possible that they cannot even see the R338.15 for the items I purchased so which means they gave me items I didn’t pay for according to their system? No answer was given. This was a clear indication that something was wrong with their system cause on my banking app the money was debited which I showed them and I got a slip as well. They advised me they will look into it and I should return the Wednesday once again no called me on with no feedback I went to the store again on Wednesday this time I spent 3 hours in the store. I then realized that they never logged any incident with IT and it was only logged on Wednesday evening the regional manager also advised he knew about nothing and was not informed. I was infuriated as nothing was done I said I would not leave without my money I even showed them banking statements showing them the R1500 went out of my account and the bank advised the money was reserved for checkers and that checkers had to go and do their banking to obtain the money! To make things worst they said they cannot give my money and they can offer me a R1000 after I told them that I would not leave and that that they can take a pic of my bank card and my ID. I did not accept the R1000 and indicated I wanted the R1500. The store manager called the regional manager again and he came back and said the regional manager will now give me R750 just to be safe clearly this was a smack in my face and so insulting! And clearly they were taking me for a joke! I also came to know that the till 8 had Issues from the 25th of June including the 1 July and nothing was done they kept using this till clearly this is not a pending issues and their services are so bad. This just shows that checkers does not have the best interest of their customers at the core of their business and that they are not willing to lose “Potential” R1500 whilst I already lost a R1500! I have proof of all the people I spoke to as well the incident which was logged only on the Wednesday 04/07:2024 at 18:37pm and all the other tickets of the issues on the same till
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40 months ago
Bad bad service
Good customer is so essential and I had the worst experience on 08 January 2023 at Starbucks canal walk the one located in checkers. I was not greeted by your employee when I approached the desk I was not asked if I wanted anything else and I was shouted at. And was told “not to make my problem their problem”. As usual I had my weekly Starbucks cappuccino with hazelnut syrup this time I approached the employee who was about to scan my voucher fnb voucher just as she was done she walked away without asking me if I want anything else she just stormed off I then told her she should add the syrup and let me pay the R7. She then proceeded to tell me in such a rude manner I can’t add anything else now I demanded the syrup to be added as she walked off before I could say anything else! She then told me I could go off and complain with the manager right after I told her she doesn’t know how to speak to customer and it doesn’t seem she wants to work. I have never experienced such bad service in my life it was so bad that i left my coffee there and went to the main store in canal walk. Where I got my coffee and proceeded to give it away as I could not allow myself to enjoy it. The service I received was so bad and I would never recommend or boast about Starbucks like I did before it has given Starbucks such a bad name and in my opinion i feel so disappointed.
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Review Distribution
5 Star
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4 Star
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3 Star
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2 Star
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1 Star
3 (100%)