SN
Siphokazi N
Active since Jan 2023
3
Reviews
0
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Reviews
3 reviews10 months ago
"Why I cancelled Affinity Health-Lack of transparency around shortfalls"
I have recently cancelled my health insurance with Affinity due to a frustrating experience with communication and transparency. A major issue that I was never informed about a shortfall payment related to all pathology services when referred by a network doctor. As a customer, I expect to be notified in advance if there are any additional costs that are not covered by my policy especially when the referral is made within the provider's own network. Unfortunately, this does not happen, and I always only found out much later when contacted by the pathology provider for payment of a portion of the bill that is not covered which left me misled, deceived and unsupported. The most upsetting part is the false sense of security. You take out medical insurance to protect yourself in times of need, especially emergencies. But what is the point of being covered if you only found out later that you are still liable for bills that were not disclosed? It is not only just about money but being able to make informed decision about your healthcare. If you are considering Affinity Health, please be extremely cautious and ask for everything in writing especially regarding what is covered when dealing with referrals and diagnosis tests. Do not just assume that "network provider" means full cover. Good communication is essential in insurance and this lack of clarity made it difficult to trust the service. I hope Affinity Health takes steps to improve how they inform clients about potential shortfalls and billing matters, because no one should be caught off guard during a health scare.
106 replies
13 months ago
ISAF Ithubalethu Investement
Is there anyone who has invested on ISAFITHUBALETHU and never heard from them?
0 replies
39 months ago
Vodacom sim card and uncapped router contract
Good day. This is to express my disappointment with customer service at Vodacom. I was on the SIM card package deal and visited the Vodacom Canal walk shop to upgrade to uncapped internet data package deal. I was misled by the salesperson at the Vodacom shop and did a contract that was not done in good faith. The salesperson did not inform me that I cannot do an upgrade at the time, instead he did another contract for the uncapped internet deal and gave me the 082 1945/1949 number to cancel the sim card deal that I initially had with Vodacom. I called the number to cancel the sim card deal but was told that I cannot cancel the sim card deal online I have to go to the Vodacom shop where I signed the contract for the sim card package and was informed that I will be liable to pay for the cancellation fees if I had to cancel the contract. I went back to the shop to inform the salesperson so that he can do the cancellation of the sim card deal or cancel the new internet deal. It was still within 14 days at the time. I also told him initially what I can afford to pay, and I do not need 2 data sim cards at home. He said he will sell the sim card deal to another customer because if he cancels the new contract he will have to pay. He promised to call me by the following week, he never called until this day. When visiting the store, I will be told to contact Vodacom online services, vice-versa. Both sim cards have been disconnected for the past 5 months but I am getting the monthly statement invoice to pay the account. So up to now the issue has not been resolved, and I am now in the Red with credit bureau.
132 replies
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